My Obi Does Not Ring (FAQ is years out of date)
KevinB:
Went through GV set up (after updating firmware on my 202) and state shows as connected.
Have dial tone, but no dialing out, and no inbound calls can be received.
When I make an outbound call, the SP1 Service Status shows CallState as 1 Active Calls, however OBiTALK Service Status is showing as 0 Active Calls. Also see the attached pic of the attempt for an outbound call. When calling in, the call status is that there is no call. So there is a disconnect between Obitalk and GV somewhere. I checked all of the settings in advanced config and they look good to me. I'm a SIP guy so I initially honed in on those, but as you can see in the other attachment, they are all good.
On the ObiTalk service portion, the inbound call route and display name have red ! next to them. IB call route being wrong would explain why no inbound calls. But not sure if the red exclamation point is relevant here.
As mentioned in the subject line, the FAQ is woefully out of date (there is no Google Chat) and there doesn't seem to be any updated help or troubleshooting.
Any ideas on what I can change to make GV ring and also allow me to make outbound calls through the Obi 202?
drgeoff:
1. Obitalk Service has nothing to do with GV. The InboundCallRoute for Obitalk Service has no influence whatsoever on what happens to incoming calls on any of SP1 to SP4. And there is probably nothing amiss with the Obitalk Service InboundCallRoute. Those 9 digit numbers there are the Obitalk numbers of the softphone and other devices you have registered on your dashboard. The portal does that automatically.
2. The red exclamation mark just means that the value has been changed from the default.
KevinB:
Thanks for that info DrGeoff! I used this Obi and its predecessor for years with CallCentric and never configured it with GV, so this is new to me.
I can see activity, but nothing happening. I would like to use GV as this is just for some outbound calling for SIP testing on my enterprise phone system. But it appears the combination is not working.
Makes me wonder if Polycom will shut down support of GV, they haven't updated any documentation or support.
SteveInWA:
Quote from: KevinB on January 05, 2019, 07:03:29 pm
Makes me wonder if Polycom will shut down support of GV, they haven't updated any documentation or support.
So, you've never used Google Voice on an OBiTALK device, and you can't get it to work, despite the hundreds of thousands of other people using it, so it must a sign of Polycom dropping support? SMH.
Follow my detailed instructions here:
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
Perform every step in order, and do not skip any steps. Google Voice is not a vanilla SIP provider, and you can't set it up manually.
KevinB:
Already followed those steps to the letter. I do RTFM. But when the FM is years out of date, I might as well ask Alexander Graham Bell.
As to my question about Polycom's support:
Polycom calls the shots today, not ObihaiDocumentation is years out of dateNumber of users previously using a free service doesn't guarantee future support
I've lived in Telecom for 26 years experiencing countless acquisitions and mergers. If you think support of this free service is guaranteed, I have some beachfront property to sell you in Arizona.
If Obi has support, I'll see if they have any ideas. But I won't be holding my breath. I do have a very large annual budget with Polycom, so perhaps I can get Obi's attention from the mothership.
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