My Obi Does Not Ring (FAQ is years out of date)
LTN1:
I would try to reset the OBi device and sign on to your Google accounts again with the device. Follow SteveInWA's instructions that you had previously linked.
Other than that, one time, a person found out after all the troubleshooting that his phone ringer either wasn't on or defective--so you may want to test that just in case.
DaveInNC:
Thank you. I only posted here because I have already followed instructions in previous linked replies, including starting all the devices over in order, from power-on (modem, router, Obi). But I'll try it again.
And we have now tried two analog phones on the Obi202. Both have good ringers.
DaveInNC:
LTN1, you were correct. It works now, and it -was- the phone ringers. -Both- of them. It's been one of those days...
My wife had turned the ringer off on the first phone without me knowing it. The phone is old and the switch label is gone. The second phone she got for me from another room today, while I was at work, and plugged it in for me to try remotely. That phone hadn't been in use, and when I came home from work tonight and checked it, I saw the switch was off. (That's when I went back to check the first phone).
Because I wanted to organize the cables better anyway, I had also disconnected it all and reconnected (no GV or ObiTalk changes), but of course that wasn't the issue, and it behaves as expected.
Sigh. Sorry about the false alarm. Now I need to go find the $1.50 a month e911 thread.
LTN1:
Good to know.
KevinB:
As a follow up. Finally got it to work five attempts later, including one stint where it would not factory reset and a Newbie's post of dialing **8 (I think) got me back on track. Again, not documented anywhere by Obi and not in their step by step troubleshooting instructions.
I informed the Polycom folks about the out of date and missing documentation. They are aware and concurred with my points, saying their plans include a revamp of all Obi support. Polycom support has been good for me over the years, so that sounds positive.
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