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Author Topic: obi2162 factory reset password  (Read 2284 times)
mrhandyman
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Posts: 2


« on: January 07, 2019, 01:01:59 pm »

received it today from amazon wont no manual - there is no manual on the polycom site

can you please post the factory reset password for the obi2162
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drgeoff
Hero Member & Beta Tester
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Posts: 3989


« Reply #1 on: January 07, 2019, 01:14:22 pm »

http://www.obitalk.com/info/documents/admin_guide/OBi1000-IP-Phones-User-Guide.pdf
https://www.obitalk.com/info/documents/admin_guide/OBiPhoneAdminGuide.pdf

The default password on all the OBi devices I've come across is admin
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mrhandyman
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Posts: 2


« Reply #2 on: January 07, 2019, 07:28:57 pm »

I provisioned the phone for dialpad and it did not work so I was going to remove it from dialpad then readdressing it - however to re add it I would have needed to factory reset the phone - looks like dialpad loaded their software and user/name and password on the phone.

I can't get dialpad to respond and tell me what their default admin password is -

the above instructions fail to have a MASTER login so you can factory reset a phone.  if the default is changed one is screwed

the admin/admin via the GUI

and the ip address via a wepage both do not accept the admin/admin
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SteveInWA
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Posts: 5370



« Reply #3 on: January 07, 2019, 07:44:08 pm »

So:

You bought the phone, unlocked, from Amazon, right?  Then, you subscribed to service from Dialpad, and they locked your phone to their service, right?

If those two statements are true, then no, there is no "factory password".  The only way to recover is to work it out with Dialpad, and get them to deprovision it on their end.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
drgeoff
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Posts: 3989


« Reply #4 on: January 08, 2019, 05:24:56 am »

Have you tried the keypad reset? https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset
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cman
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Posts: 1


« Reply #5 on: February 08, 2019, 09:09:45 pm »

Thank you, that help get my phone back to factory settings. I didn't know Dialpad was going to change the firmware.
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