ObiExtras License

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frankpc:
I emailed obi.support@Poly.com asking about my ObiExtras account and the notice I get stating that "License cannot be renewed".  They responded by email stating:

"We would like to inform you that your device is not in-warranty so please contact place of purchase and service provider."

I wasn't looking for warranty service on the obi202 device.  I just wanted to renew my ObiExtras subscription.  How could Amazon.com or Google Fiber help with an ObiExtras account?

So either ObiExtras is either no longer available or the Obi202 device has to be under warranty to subscribe to ObiExtras.

This makes no sense.   ???

frankpc:
Since my MasterCard number had been changed, the auto-renewal of OBiExtras in June of 2020 failed so the order was cancelled.  I finally discovered that to be the problem so I updated my payment account information.

After a few minutes, I again tried to renew my subscription on the OBiExtras page and the dreaded "License cannot be renewed" notice was not there and I was allowed to subscribe to the OBiExtras service.

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