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Author Topic: ObiExtras License  (Read 34950 times)
MrHomestead
Newbie
*
Posts: 3


« on: January 14, 2019, 05:18:40 pm »

Has ObiExtras been discontinued?  I tried to sign back up and the error message "license cannot be renewed!" pops up at the top of the dashboard in a yellowish box.
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Kram82
Newbie
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Posts: 1


« Reply #1 on: February 21, 2019, 07:39:48 am »

I just added a new Obi device to my existing account and wanted to make sure it was setup for ObiExtras and I see the same message. Sad
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RFC3261
Sr. Member
****
Posts: 267


« Reply #2 on: February 21, 2019, 01:22:13 pm »

I just added a new Obi device to my existing account and wanted to make sure it was setup for ObiExtras and I see the same message. Sad
I would give it a few days to see if there is some glitch happening (the OBi portal is well known to have its bad days).

But I have to admit this certainly has all the symptoms of another "OBiPLUS" soft termination (no new customers, you can't extend your license, after a year or so the service is gone).  I have to say I would not be surprised that competing with ITSPs offerings is something that might have ended up on the cutting block for OBi/Polycom/Plantronics as part of a review of future business offerings.  But we really have to wait and see.  Try it again in a few days, and next week, and report back.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6057



« Reply #3 on: February 22, 2019, 03:41:47 pm »

I exchanged emails yesterday with the engineering team at Polycom.  They replied that the OBiEXTERAS service is still available, and they were taking care of the issue.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
AmazingByDefault
Newbie
*
Posts: 1


« Reply #4 on: March 24, 2019, 06:38:03 am »

when, I need caller ID back!! Please please!!
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Gatnus61
Newbie
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Posts: 2


« Reply #5 on: April 08, 2019, 05:56:50 pm »

Hey - did this get fixed for you?

I just tried to sign up and I'm getting the same license cannot be renewed! message
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DanObrien
Newbie
*
Posts: 3


« Reply #6 on: May 10, 2019, 08:15:36 am »

I signed up for ObiExtras just recently particularly for the caller id feature. I've been trying to get some questions answered, but posting to this forum and by opening a support ticket. I cannot seem to get any replies.  Does anyone know the answers to the following questions:

1. Can I import contacts from multiple google accounts?
2. If I update a contact in an account do I need to import it again, or does it show up immediately?
3. I have a two google voice numbers connected to the obihai device. Will the caller id show up for each number?

Thanks for any info.

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drgeoff
Hero Member & Beta Tester
*****
Posts: 4713


« Reply #7 on: May 10, 2019, 09:57:00 am »

I signed up for ObiExtras just recently particularly for the caller id feature. I've been trying to get some questions answered, but posting to this forum and by opening a support ticket. I cannot seem to get any replies.  Does anyone know the answers to the following questions:

1. Can I import contacts from multiple google accounts?
2. If I update a contact in an account do I need to import it again, or does it show up immediately?
3. I have a two google voice numbers connected to the obihai device. Will the caller id show up for each number?

Thanks for any info.


You need to import again.

I don't know the answers to your other two questions.
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AwesomeOBi!
Newbie
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Posts: 2


« Reply #8 on: July 14, 2019, 08:16:46 am »

Is there any update?  I'm getting the same message too; "license cannot be renewed!" Is there a fix to this problem? 
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draxen
Newbie
*
Posts: 1


« Reply #9 on: January 30, 2020, 09:58:24 am »

As of January 30, 2020 - I am experiencing the same issue. Doe anyone know what is going on?
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Mindblogging
Newbie
*
Posts: 9


« Reply #10 on: January 30, 2020, 10:48:21 am »

Did you go back into your OBiTALK account (at www.obitalk.com), go to Solutions at left of screen, for OBiEXTRAs status and Cancel first?
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robcmtx
Newbie
*
Posts: 3


« Reply #11 on: April 25, 2020, 03:13:24 pm »

I'm not seeing an option to cancel.

I was able to import contacts again. I wonder if Polycom has just made Extras a standard feature now.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6057



« Reply #12 on: April 25, 2020, 05:51:47 pm »

Importing Google Contacts from a Google account to the phone is a no-charge feature. However, it's of limited value, as the phone doesn't use it to match calling numbers to names to display on the LCD.

The phones' design is to be used in an enterprise environment, where the company has, for example, an LDAP server, which can be interactively queried.  That can't be done with Google Contacts, unfortunately.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
himpstergamer
Newbie
*
Posts: 2


« Reply #13 on: May 22, 2020, 12:22:59 pm »

I'm not seeing an option to cancel.

I was able to import contacts again. I wonder if Polycom has just made Extras click test a standard feature now.

I have also this same issue
« Last Edit: May 23, 2020, 09:11:48 am by himpstergamer » Logged
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