The number you dialed___ has not received a response from the service provider
andyhi:
Quote from: SteveInWA on April 16, 2020, 07:02:08 pm
This a steaming pile of BS, based solely on anecdotal reports and speculation.
The 15-minute disconnect issue was an actual bug, that was identified and fixed. The thread was locked for that reason, since future posts would be unrelated to the resolved problem.
Great work... I've had the 15 minute problem multiple times on my obi202 since Google "identified and fixed" the issue. And the thread I mentioned (from WSPB's post) is now entirely gone... not locked, not closed, gone after they asked for additional feedback.
https://support.google.com/voice/thread/37682987?hl=en
Quote from: SteveInWA on April 16, 2020, 07:02:08 pm
Experimenting with downlevel firmware isn't going to fix anything. Your speculations about the differences between the 200 and 202 demonstrate your lack of understanding. They use the exact same firmware, and, other than the router portion, which you can easily bypass, it's the same product.
I know it's the same firmware image, but the hardware is different. This can absolutely create differences in network connectivity if the stateful firewall or secondary NAT components of the 202 are still inline with comms. AT&T does this with certain configs of their FTTH RGs and it causes issues with wifi calling and other types of connectivity due to double NAT even through you are leveraging a WAN network issued IP on the calling device.
Quote from: SteveInWA on April 16, 2020, 07:02:08 pm
If you truly have a consistent, reproducible symptom/failure that can be demonstrated and documented with test phone calls, then open your own, dedicated discussion post on the Google Voice forum (not here).
https://support.google.com/voice/thread/new?hl=en
I have the ability to work directly with Google Voice engineering to investigate reproducible problems. Otherwise, stop randomly guessing and spreading nonsense.
Noted... Your customer support skills are top notch!
Smee:
I was having the same issue yesterday, but I was too busy with work to troubleshoot. I have two GV lines on my Obi and have never had issues before. One is the main house line and the other is the number I use so folks at work can reach me. I've had these numbers for years. ;D When the issue cropped up yesterday, I rebooted the Obi and it fixed the issue, but then cropped up on the other GV line afterwards. I don't have any special equipment other than my Dd-wrt router and nothing has been changed there. If it happens again, I'll try to troubleshoot further and also try to get a TCP dump from the router and look for anything that stands out to see if that helps any.
wpsb:
andyhi and Smee
I have been in touch with Poly about this issue. They are aware of it. They are also aware of SteveInWA and how he responds to people. I have confirmed that He does NOT even work for Poly!!!
Poly's engineers are looking into the problem. However, I suggest that you open a new thread with Google, as well, even though they locked mine.
You SHOULD email Poly's tech support. They made some changes there and now should be more responsive to issues. Let me know how it goes!
Smee:
Thank you, however, as of today, I haven't experienced the issue. If it does happen again and I'm able to do a packet capture, I'll open up a ticket. Having the time/date, checking the Obi dashboard and the device itself would probably help as well. I'll have to check and see if anything useful is also being sent to the syslog server.
glnz9:
Quote from: wpsb on April 21, 2020, 01:24:45 pm
andyhi and Smee
I have been in touch with Poly about this issue. They are aware of it. They are also aware of SteveInWA and how he responds to people. I have confirmed that He does NOT even work for Poly!!!
Poly's engineers are looking into the problem. However, I suggest that you open a new thread with Google, as well, even though they locked mine.
You SHOULD email Poly's tech support. They made some changes there and now should be more responsive to issues. Let me know how it goes!
WPSB - any update? This is happening non-stop in my wife's SOHO, but not at home for some months now. NYC. Office is 100Mbps through the mini-office company, and home is Verizon FIOS 400Mbps.
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