The number you dialed___ has not received a response from the service provider
glnz2:
Still happening most of the time.
Also, if I dial **9 222 222 222 for the echo test, that also is not connecting some of the time. So is this a Google Voice problem or something else?
This is an Obihai 200 with firmware 3.2.2 (Build: 5898EX).
Is it possible my wife's mini-office landlord is sometimes blocking the VOIP protocol used by the OPbihai? They say no, but why is this happening?
drgeoff:
Quote from: glnz2 on June 24, 2020, 08:33:34 pm
Still happening most of the time.
Also, if I dial **9 222 222 222 for the echo test, that also is not connecting some of the time. So is this a Google Voice problem or something else?
This is an Obihai 200 with firmware 3.2.2 (Build: 5898EX).
Is it possible my wife's mini-office landlord is sometimes blocking the VOIP protocol used by the OPbihai? They say no, but why is this happening?
The echo test has nothing to do with GV. If the echo test is not connecting some of the time then that is not caused by any misconfiguration of GV on the OBi device or any problem with the GV account or any fault in GV infrastructure.
Suggest that your wife temporarily brings the OBi, its PSU, ethernet cable and the phone home eg over a weekend and try it there. If the OBi gets its network parameters by DHCP then it only needs plugging in and powering up - no reconfiguration needed.
If it behaves perfectly at home then there is something amiss with how it reaches the internet when at her office. That could be the local network there or the connection to the ISP or an ISP issue.
glnz2:
Dr. Geoff - Thanks. I was thinking exactly the same thing - bring it home and see. (And vice versa!!)
Now, if it works perfectly at home, that probably means my wife's mini-office landlord is doing something to limit the traffic even though our original deal from almost seven years ago was that the rent would include internet, and I was very upfront about that including our own VOIP phone.
But now I need your more advanced advice.
Originally, in the mini-office, we plugged the landlord's ethernet wall socket into a small router - to the router's WAN socket. We then ran everything off the router's LAN sockets or WiFi. So, originally, our small VOIP box was "behind" the router (always wired to one of the router's LAN sockets).
We got our ObiHai 200 and our Google Voice about three years ago. Worked well. Then about a year later (two years ago), Google Voice dropped its original protocol, the ObiHai stopped working although it was supposed to continue working, and I came to the conclusion that our oldish router could not handle Google Voice's new protocol. (That router is an old Westell DSL modem-router that Verizon gave me a long time ago and that I converted to "routed bridge" to use in my wife's mini-office. It still works except for the ObiHai 200.)
So I bought a TP-Link TL-SG105 unmanaged 5-port switch, and now the ObiHai 200 is directly on the landlord's ethernet network and no longer behind our old router. In other words, that TP-Link TL-SG105 unmanaged 5-port switch is connected to three things: the landlord's ethernet socket, the old router's WAN socket and the ObiHai 200. So the ObiHai 200 is no longer going through our router.
Maybe the landlord can now "see" the Obihai 200 as a separate device and is limiting its connection to the internet ???
QUESTION: What replacement router should I get so that, again, I can put the ObiHai 200 "behind" the router, the new router will be able to handle the ObiHai-Google Voice protocol well, and maybe the landlord will stop interfering? (Maybe the landlord will again see only one device??) Such a replacement router should also generate its own WiFi network for our iPhones and iPads when we're in that office.
FYI - the landlord's network bandwidth to us is only 100Mbps, but that's fine for our purposes.
Or could it be that the ethernet cable between my ObiHai 200 and the TP-Link switch is bad and intermittent ???
Thanks for your thoughts. ☺
glnz9:
Went to my wife's SOHO, disconnected the Obihai 200 and brought it home.
So far, it is working with almost no issues. There were two test calls that didn't complete, but the next call completred, and many test calls have now completed. In her SOHO, once the phone stops connecting through, it stays bad for a while. Not so here at home.
So - what do you think the mini-office IT team is doing to us? Is it detecting the nature of the internet connection and clamping down?
SteveInWA:
Well, give it another day or two of aggressive testing. If it passes that test, then yes, this nails it down as a network problem.
The office IT people aren't deliberately blocking nor throttling anything. It's an issue with the various tenants' usage patterns and load on the one ISP circuit serving the whole location. I seriously doubt they have the sophistication to run a managed network, so it is probably just every tenant on the same LAN (or subnet of that LAN). You cannot get that sort of shared Internet service to reliably support VoIP.
To put it bluntly, the options are:
Get your own ISP service run into your own office, which sounds unlikely.Go back to telephone company POTS service.Get the landlord to upgrade their ISP service.Move.
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