No dialtone on Obi202
Milos:
I wonder if anybody would be able to help me with this weird problem with Obi202: With no action performed, both phone ports’ status LEDs are ON. Incoming calls can be completed normally – the phone attached to the associated port rings, and the communication is clear. If there is no call coming on the phone ports, and the phone’s handset is lifted, the phone port’s status LED blinks, but there is no dialtone. This is true for both phone ports. The phone port status on the web interface is shown as normal for both ports, voltage levels are normal.
This device worked well for more than a year, and then this problem appeared sometimes within the last 6 months. I am not sure when since I did not use this Obi for quite some time.
Does this look like a firmware related problem? My firmware is 3.2.2 (Build: 5898EX).
Thanks,
Milos
SteveInWA:
Hi:
That's not a firmware problem. It's probably a telephone problem. Did you wire the OBi into your building's wiring? If so, fully disconnect the OBi from all telephone connections. Plug a known-working telephone directly into the Phone 1 jack on the OBi. By "known working", I mean: you can plug that phone into some other telephone service (NOT the OBi, lift the receiver, and hear a dial tone). Do you hear a dial tone?
Milos:
Hi Steve, long time no hear. I really appreciate you trying to help me again with one of my issues.
This is Obi202, so there is no line connection to connect it to. Yes, I use a known good phone, it is one of those analog wired phones that last forever. I connect that phone to a known good Obi110 that I also have, and the dialtone is good. I also tried to daisy chain Obi110 with Obi202, and Obi202 does not work in that configuration either. This happens with each of the two phone ports on Obi202. What is puzzling to me is that I can call either of the phone ports on Obi202, and the phone attached to that port rings, and a good connection is established. So incoming calls are good on those ports, but they don't work in the opposite direction.
Sometimes, Obi202 cannot even recover from the error on its own, meaning that both phone port LEDs start blinking, and they keep blinking forever. The only way to fix in that state is to recycle the power.
Thanks,
SteveInWA:
I don't recall reading a case where a phone worked on inbound calls, but had no dialtone. I strongly advise that you try using a different telephone as a troubleshooting test. If it still fails, your OBi device may have failed, but before replacing it, you could perform a full restore of factory defaults, then plug in the phone and see what happens. The phone should have a dial tone even if it isn't connected to the internet, and even if no SPs are configured.
Milos:
Those will be my next steps, thanks,
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