No dialtone on Obi202
Milos:
I tried with two different phones, and I did not hear the dial tone with either one of them. I did factory reset, and another weird thing happened. When I got to the point during the setup, when I needed to dial **5 XXXX number from the phone attached to one of obi's ports, the dial tone was there. I was very happy thinking that the reset did the trick. Unfortunately, after Obi finished the setup process, the phone ports went to the old state, where there is no dial tone, but the incoming calls are handled fine. The only difference now is that the phone port's LEDs are normally turned off, and they blink when there is an incoming call.
It seems to me that this issue might not be hardware related, since the dial tone was present during the setup process. I actually repeated the reset process twice, and both times I was able to hear the dial tone and I was able to dial **5 XXXX, I heard Obi's response after that, and the setup process finished fine.
SteveInWA:
Before doing a restore to factory defaults, did you first completely delete the device off of your OBiTALK portal account? If not, then go here and delete it: http://www.obitalk.com/obinet/pg/obhdev
Then, wait plenty of time for the portal to remotely reset the device. Then, unplug the power and Ethernet cables from the device and turn it upside-down on a flat surface. Use a straightened paper clip, find the small round bump on the bottom with a hole in the middle. This is the reset switch. Gently insert and depress the button until you feel a click. Hold it in that position while you plug in only the power cable. Wait at least ten seconds, then release the paper clip. Turn the device over and watch the LEDs, while the device restores to factory default. It will take several minutes and several reboots before it is finished. After it settles down, then unplug the power cord, plug in both the Ethernet cable and the power cord, and let it reboot again.
Do not re-add it to the OBiTALK portal yet. Pick up the phone and key in **1. Does it read back a 192.168.x.x or 10.0.x.x local LAN IP address? If not, you have a network problem. If so, then pick up the phone. Do you have a dialtone? If not, stop here. If so, key in **9 222 222 222. Does it connect to the OBiTALK echo test? If so, can you hear yourself talking?
If it is now working, as defined by a dial tone, an IP address and a successful call to the echo test, then it's working. Do not re-register it with the OBiTALK portal.
Do you have an account with a SIP VoIP service provider (ITSP) like Callcentric, voip.ms, etc? If not, go to Callcentric and sign up for one of their free accounts. You do not yet need to pay them for calling.
Open the device's own embedded web server at the IP address you obtained above. Configure SP1 with the ITSP's default values, then see if you can get a dial tone.
Milos:
I reset everything, and everything was working fine, the dial tone was fine too. Thinking that the problem was fixed, I added the device to Obitalk. Then I made the change I needed - changed InboundCallRoute for phone 1 to Bluetooth, and that caused the dial tone to stop working. When I changed it back to SP1, the dial tone was working again. I tried this a few times, and the results were always the same. I tried this with phone 2 port, and got the same results.
I wonder if there is any additional setup that I need to do in order for this to work. I could not find anything on that either in the AdminGuide, or on this forum.
SteveInWA:
Quote
Then I made the change I needed - changed InboundCallRoute for phone 1 to Bluetooth, and that caused the dial tone to stop working.
Wait, what? Why are you doing that? It's very likely causing the problem.
Milos:
I was not aware until my last post that specifying Bluetooth option caused this issue. Since Obi202 allows this option, it seems logical that this option is allowed. Otherwise, this option would not be available in the setup.
The reason I am doing this is because GV cannot properly send the alarm signal from my alarm system to the alarm company. OBI dials the alarm company's phone number, the connection is established, but the signal somehow gets distorted and the alarm company does not receive a proper signal. This happened last summer, until then the GV signal was OK, so I believe that problem was caused by GV changing their signal format. I wanted to try to use a cell phone to communicate with the alarm company. I am not sure if that would work, but I wanted to try. Again, I did not think that specifying one of the available options in the setup would not actually be allowed. Now I wonder if any OBI user ever tried that option.
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