Error- Static, Doesn't Work
M105:
Well "static" doesn't sound like a digital problem, however I suppose it could be. I would try swapping the phone first, just to eliminate it as the culprit.
Does the Obi auto attendant still sound loud and clear after a couple of minutes? Dial *** and keep it going for a while.
hanleymj:
So, I kept a closer eye on it during a lengthy phone call. The OBi seems to power off when I get disconnected. I'm thinking this must be a faulty box. The LEDS all shut off, the power LED turns red.
RonR:
The red LED comes on when the unit first powers up or it reboots. You might have a faulty power supply, a faulty OBi, or a firmware issue.
Is the OBi updated to the latest firmware? If the problem still occurs with the latest firmware, you might consider resetting the unit back to factory defaults and reconfiguring it before concluding it's a hardware problem.
hanleymj:
Firmware was updated as soon as I connected the ethernet cord. Have reset to factory settings ( I think. I used the IVR and chose the appropriate setting). Still having this problem.
How does one check to see if the power supply is faulty? I don't have extra adapters lying around.
Seems like a hardware problem. Anyone disagree?
Everton:
Quote from: hanleymj on September 19, 2011, 02:56:23 pm
Firmware was updated as soon as I connected the ethernet cord. Have reset to factory settings ( I think. I used the IVR and chose the appropriate setting). Still having this problem.
How does one check to see if the power supply is faulty? I don't have extra adapters lying around.
Seems like a hardware problem. Anyone disagree?
I have read most of the threads on this Forum and there is always this propensity for users to want to blame problems that surface with the use of the device, on the hardware. 99% of the time, it is the lack of knowledge, improper setup or other device (e.g., their Router) on their network, that is the source of the problem. Someone mention that you should test another phone, to eliminate the phone as the source of the problem. Have you done that? You can borrow a cheap corded phone from a local store and test and then return it if you so choose. BTW, is the phone plugged directly into the OBi device or back-fed into your house wiring?
Have you ruled out issues with your own electrical system? Improper grounding can cause static, as well as other electrical issues. Can you setup the device at a friend's house to see if the problem persists? Certainly the issues you mention or remedies employed to date should not lead to the conclusion you arrived at....just saying. >:(
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