How to enter IP address on phone menu? -- Solved
padams:
My router's DHCP is enabled. I have connected 2 laptops wirelessly and a OOMA device directly to the router. Everthing works fine. After I connect the Obi110, the LED blinks green (as per Quick start guide Obi is looking for DHCP IP Address). When I used the voice menu the following were the responses.
***1 "Basic Network Status: Your IP Address is not available, Your DHCP is enabled"
***2 "Advanced Network Status: Your Primary DNS Server is not available. Your backup DNS Server is your primary"
***3 "DHCP current value is enabled. Press 1 to enter new value. Press 2 to set default value"
***4 "IP Address current value is not available Press 1 to enter new value. Press 2 to set default value"
I tried the following:
Disabled DHCP in Router - assigned static IP for Obi110 by entering MAC Address of Obi110 - entered the same IP in Obi110 using Voice menu - LED stopped blinking - pressed ***1 to confirm the IP address
Entered the IP address in browser and could not access the device page. Also dialing a test call did not work.
Now I reset to factory settings and getting the same responses as above when I press ***1,2,3,4 and LED blinks green.
I am really disappointed that the device could not pickup an IP address just like Ooma.
RonR:
I've yet to hear of anyone getting a bad unit so far, but someone has to be the first. I hope it's not you.
OBiSupport:
Here is the instruction to set a static IP.
Step 1. Disable dhcp
main menu, press 3
enter new value 0# press 1 to save
hangup, let OBi reboot.
Step 2. Press *** 4 to enter ip
192*168*0*10#
hangup to let OBi reboot.
Step 3. To enter Default gateway, press ***0, option 22
Step 3. To enter subnet mask, press ***0, option 23
Step 4. To enter DNS Server, press ***0, option 24
You can use any public DNS server, as long as it's a valid one.
For example, you can use 4.2.2.2
Once you have set the IP address to static, make sure that
everything is okay:
- Open OBi's IP address.
- Try calling **9 222 222 222
-Obihai Support Team
OBi-Guru:
@padams: Your Airlink AR680 wireless router has a bad firmware and requires an upgrade from Airlink.
http://www.obitalk.com/forum/index.php?topic=436.0
QBZappy:
Using Skype as our form of communication, tonight I helped someone setup an OBi unit in Bolivia. We used the phone attached to the OBi to configure the initial setup of the OBi. I condensed the instructions down to this. Basically taken from OBiSupport's post enhanced with a more complete description of what to press on the phone. I thought it might help others if they needed to support someone remotely to make the initial setup in the similar way. When language and distance is a barrier it is good to have clear written explanation of the steps. You could copy and paste this and send it over the chat feature of your favorite IM.
You will probably have to walk them through these steps.
First get info on the local network. In this case the person was on a Windows computer. Ask them to go to DOS prompt and type ipconfig. Get at least the gateway router address and the sub net mask. Armed with this info you will know what IP address you will be giving to your OBi. In this case it was in the common 192.168.1.x range.
Then I made her follow the recipe.
1) To enter IP address on the OBi
press ***4 Then 1 to enter new value Then press 192*168*1*5# Then 1 to save
2) To enter Default gateway
press ***0, option 22# press 1 to enter new value then type 192*168*1*1# Then 1 to save
3) To enter subnet mask,
press ***0, option 23# press 1 to enter new value then type 255*255*255*0# Then 1 to save
4) To enter DNS Server
press ***0, option 24# press 1 to enter new value then type 216*137*96*98# Then 1 to save (Any working DNS server will do)
I can confirm that the OBi works in Bolivia. Voice quality was not the greatest. Internet service is very expensive in that country. I believe this person was using ADSL under 1 Mbit/s. I suspect that was the reason for the quality of the call.
I wonder what is the lowest bandwidth the OBi (SIP) can operate on and give acceptable call quality.
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