Connect Failed: No Response (as of today 3/9) Across MULTIPLE OBI 508's
stewarttate:
BTW - I reviewed the Google Developers Forum for GV.
They appear to be having issues with unapproved SIP clients using the GV service.
Google seems to be making changes to prevent unapproved SIP clients from being able to connect.
They list Hangout and Obi as the only approved clients of the GV service.
It would seem that others have caused Google to make changes that have caused Obi device outages.
It is hard to believe that Google would not inform an approved business partner (Polycom/Obi) of coming changes to allow all approved Obi devices to connect to GV.
I also noticed Polycom/Obi is no longer selling the 500 series and seems to have renamed the 200 series to
the 300 series? What additional features does the 300 series provide over the 200 series?
I hope I'm off base here and this issue is quickly resolved.
transam98:
Awesome at least you found something ! Do you happen to have a link ? I read a few posts up ('other devices accessing GV') but of course was concerned on the OBI as its OFFICIALLY supported....
I agree 1000% weird they didn't LET US know somehow or on the obi/poly page or something... or even do a beta test etc...
I didn't notice that they dropped the 500 series (as I have 2 508's)... obviously the 508 is the flagship... doing a total of 9 lines :) I think the 508 is geared more towards business's.... I wonder how many companies will come in tomorrow and be pissed their service is down with no explanation anywhere (official) cept a forum posting.......
drgeoff:
Quote from: stewarttate on March 10, 2019, 09:43:37 pm
.
I also noticed Polycom/Obi ........... seems to have renamed the 200 series to
the 300 series
Factually incorrect.
stewarttate:
Hi drgeoff,
How have you been sir?
Good to hear from you?
If my statements are factually incorrect please forgive and enlighten me.
I came across the following on the Polycom website -
https://www.polycom.com/voice-conferencing-solutions/voip-adapters.html
On the Polycom website, under voip adapters, it lists the 300 and 302 SIP gateway that
appears to be the Obi 200 & 202 in Polycom black plastic without GV support listed.
The product data sheet for the Polycom 300 series didn't even change the 200 series photo (LOL).
https://www.polycom.com/content/dam/polycom/common/documents/data-sheets/obi-302-data-sheet-enus.pdf
I've attached a copy of the data sheet as of today.
In fairness, Obi has sold units without GV support including rebranded units. So, a Polycom branded Obi is not
what concerns me. Polycom provides communications tools for businesses. The Obi 500 series is "clearly" designed for business use (or gold collar nerds :-). Yet, it is nowhere to be found on Polycom's business website.
As an owner of numerous Obi devices including the 504, this has my attention.
We do business with Polycom, they are a good company.
I hoped Polycom would take Obi to the next level, making improvements, not reduce Obi's offerings.
Perhaps, Polycom & Obi are starting with the Polycom 300 & 302 and will add the Obi 500 series in the future?
This would reduce concerns that Obi products are being phased out, reduced and rebranded by Polycom Product Marketing.
Communications is the key to the current GV issue and Obi product line direction.
Polycom/Obi by
- Not communicating with customers when Google planned & executed improved security changes for GV (that required changes to Hangout & Obi devices)
- And, not communicating a product roadmap to existing Obi customers
is speaking loud & clear.
The silence is (sadly) deafening.
drgeoff:
The four models OBi200, OBi202, OBi300 and OBi302 have all been available for some years so it is nonsense to say that OBi200 series have been renamed as OBi300 series. Look at the front page of https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf and note the models it covers and the 2013 date of the document.
The 200, 300 and 202, 302 pairs have always been basically the same two hardwares and all four take the same firmware. Somehow, maybe by serial number or by internal jumpers, that one firmware knows which of the four models it is running on and acts appropriately. The 200 series models support GV and the 300 series do not.
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