Connect Failed: No Response (as of today 3/9) Across MULTIPLE OBI 508's
DannyD:
Connect Failed: No Response on all of my 504 and 508 devices. I know ONE of my 202's is working OK. We have had an issue in the past the required a firmware update to make them work with GV after Google made a change, and we had an issue a few months ago where GV went down for a day on all devices but came back up after they 'fixed' something. I need to know from anyone with an inside track if this will be fixed in short order or if we should immediately abandon our Obi+Google Voice investment and go to a traditional SIP provider. Please, Polycom / Obi - I beg you to provide an update or guidance on this issue.
transam98:
SAME 2 508's down.... I recall I think it was end of nov or DEC sometime BOTH 508's went down again I emailed and took them about a WEEK to log in and push the new FW.... This is something they should have been on and had FIXED today... esp on 508's as they are appx $300 ea and more likely used in business's !!
transam98:
here is the EMAIL that I have corresponded with in the past....
(I sent a email to this addy)
sent them my OBI #'s and also got a reply BACK from the same email addy...
Obi.Support@polycom.com
'
Today at 9:11AM (TUE)
Hi xxxx,
Thank you for the information. We are currently looking into this and will do a follow-up with you. Please stay tuned…
MalibuKen:
Obi 504 same problem...
transam98:
send em a email, and add in your obi service id # on the portal... the more that email them the better ! :)
Obi.Support@polycom.com
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