Connect Failed: No Response (as of today 3/9) Across MULTIPLE OBI 508's
SteveInWA:
You are using the consumer version of Google Voice.
Although the OBi 500 series models can use Google Voice as a service provider, it is neither recommended nor supported for multi-line business use.
Creating multiple Google Voice accounts for a business violates Google's Acceptable Use Policy. Any sort of call center, telesales or other high-volume outbound calling pattern is also a violation, and may result in Google suspending the service and taking back the phone numbers.
https://www.google.com/intl/en_US/googlevoice/program-policies.html
Now that Google has a paid, enterprise version of Google Voice for G Suite customers, it's a safe bet that they will increase enforcement of this policy.
I recommend that you instead use a suitable, paid ITSP with your 508(s).
SteveInWA:
Quote from: stewarttate on March 10, 2019, 09:43:37 pm
BTW - I reviewed the Google Developers Forum for GV.
They appear to be having issues with unapproved SIP clients using the GV service.
Google seems to be making changes to prevent unapproved SIP clients from being able to connect.
They list Hangout and Obi as the only approved clients of the GV service.
It would seem that others have caused Google to make changes that have caused Obi device outages.
Cite your source (provide a link). AFAIK, there is no official Google Voice developer's forum, since there are no public APIs and third-party software is not permitted.
SteveX:
I have the exact same problem. I own an OBI 200. I rebooted the thing a couple of times but beyond that, I have no idea how to troubleshoot the problem.
Steve
transam98:
Quote from: SteveInWA on March 12, 2019, 03:51:28 pm
You are using the consumer version of Google Voice.
Although the OBi 500 series models can use Google Voice as a service provider, it is neither recommended nor supported for multi-line business use.
Creating multiple Google Voice accounts for a business violates Google's Acceptable Use Policy. Any sort of call center, telesales or other high-volume outbound calling pattern is also a violation, and may result in Google suspending the service and taking back the phone numbers.
Nope never said I WAS a BUSINESS nor said I use them FOR Business... Simply said it seems like the 508's are geared towards business (not said VERBATIM). Ive got a bunch of GV in them along with some UK #'s, I dont SPAM call or wardial or anything like that... just PERSONAL #'s fax #'s etc.
SteveInWA:
The 508 hardware is "geared for business", but not for business use with multiple Google Voice accounts. That scenario would be risky.
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