Connect Failed: No Response (as of today 3/9) Across MULTIPLE OBI 508's
SteveInWA:
Don't put words into my mouth, and do not try to imply nor speculate on my statements, beyond exactly what I post. I am not a Polycom nor a Google employee, although I provide volunteer tech assistance for Google Voice in general over on the Google Voice forum, and Google Voice specific to OBiTALK devices here. I have contacts at both companies.
The Obihai stuff you are quoting was written a long time ago. It is possible that this is either a) a bug, or b) an abuse detection issue. We don't know yet, but I am trying to find out. That's why I am asking those questions.
Regarding abuse: Google's policy is the same, regardless of whether someone has 1 OBi 202 or 2 508s, or 10 web browsers signed into 10 different Google accounts, each with a GV number: obtaining multiple Google accounts and setting them for multiple Google Voice numbers may be a violation of Google's terms.
To be clear, one person with one Google Voice number could be calling 100 people per hour to talk about anything, e.g. a soccer league, or ten people, each with a GV number at one location could be calling 13456 people per hour to do telemarketing or call center work. The issue is around usage patterns, not whether it is a business or not.
This is the consumer version of Google Voice, and it is not supported for, nor intended for business use. Google now offers a paid, enterprise version of Google Voice for multi-user business scenarios. I am not going to get into any sort of argument about this policy, nor give any advice about dealing with it, nor am I going to get into any argument over whether or not you were misled by the purchase of a 508. I am merely pointing out Google's policy.
https://www.google.com/intl/en_US/googlevoice/program-policies.html
loumarjr:
Steve,
The issue is a Polycom representative explicitly named you and your post as a direct explanation of what happened (Text of Polycom's Email below):
--------------------------------------
Hi,
Please see SteveInWA’s postings here: http://www.obitalk.com/forum/index.php?topic=15727.msg98083#msg98083
Best regards,
Obi support at Polycom
-----------------------------------------
I would have much rather had Polycom answer there own technical issues rather then pointing to your post and leading me to believe that you were posting on Polycom's behalf. After all, it would appear that you speculated that we were using the 508 for business purposes and thus the reason for the GV lock out, but many 508's were down, if not all, and I knew mine was used for personal calls. I apologize if you were offended and I blame Polycom for their poor handing of the issue.
The point is we all want what we were promised by Polycom or Obi. This is not old information quoted because the 508 is CURRENTLY for sale on amazon, as stated in my previous post. They are selling the unit, currently, as GV compatible. I was angry that their response (through you) was I was misusing GV terms and that's why the issue occurred with the 508. I have ONE GV account, my wife has one, and my parents have one. If google checked my logs, they would see very few calls.
While I thank you for volunteering your time and advise in this forum and hope you can help take care of this, Polycom is responsible for the issue.
transam98:
SAME EXACT THING HERE !!!! SUPER LOW USE, Def not business/spam etc...
the issue is DEFINITELY NOT shut off from abuse etc... if it was they would suspend that single #....
I do remember getting suspended about 2 yrs ago because I signed up on twitter for notifications,,, and all the sudden I was getting like 20++++ txts a day.... GV shut it off I appealed and got it back on when they looked into it that they were coming from twitter notifications....
Im pretty SURE if your making 100+ CALLS a day or more they will notice !
I occasionally call radio stations (redial redial redial etc) and dont get blocked !
Someone changed something on obi or GV and whoever did it isnt admitting it.... for a LOT of 508's to go off it was probably a GLOBAL Change SOMEONE did...
SteveInWA:
Sigh.
While you were whining, I've been trading emails with the Google Voice team on this issue, after trading emails with the Polycom team. They're both looking at it. If you had spent any time dealing with Google Voice on OBi devices in the past, you'd know that Google Voice sometimes makes changes that can break things on OBi devices. Google has completely replaced its massive Voice infrastructure in the past year, migrating from XMPP to SIP, which resulted (and will result) in unanticipated bugs. Shit happens, and then it gets fixed. Lather, rinse and repeat.
They referred you to that thread because, as of earlier today, they don't really know what's wrong yet, and like I said, it could be caused by one of several scenarios. They do have official contacts at Google, but they value my help in investigating some GV-on-OBi issues.
Remember: nobody is forcing you to use Google Voice. There are plenty of other alternatives that work great on OBiTALK devices.
Chill out.
loumarjr:
Steve,
The reason for my whining was that Polycom basally responded to my support ticket stating for me to read your post which stated that a GV policy violation blocked my 508. They never stated they would investigate and look into the issue. All they had to say was that they would look into it and get back to me and i would have accepted that. Not point me to a post that was totally unrelated to the way i use google voice. Thank you for your help in trying to resolve this issue.
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