Hello,
I've had my OBi110 for a dozen years and used it up until a few months ago with
PhonePower.com. I decided it wasn't used enough and canceled a few months back. My younger kids without cell phones missed having a home phone and so I've since signed up to Anveo.
However, OBiTalk is failing to configure the service. I have verified that ITSP auto-provisioning is set to all defaults and OBiTalk provisioning is set at System Start and the rest all set to defaults.
I can successfully do the echo test and I have disabled my routers firewall temporarily.
However, when I attempt to add a device from the OBiTalk portal by dialing **5 <4 digit number> I get the audio message that it has been sent to the server, but the service still times out.
"Add an OBi Device
Failed to connect to your device. Please check your device's internet connection:
1. Check to be sure the OBi device's power LED solid green. If the power light (LED) is blinking green, that means the OBi can't get an IP address from your router. Verify the Ethernet cable is securely connected to the OBi and the router. If available check if there is a link light (LED) on the router port where the Ethernet cable connects. If the LED behavior appears to be faulty, try another Ethernet cable.
2. Can you call **9-222-222-222 ? If not, make sure your router's firewall is not blocking traffic from the OBi. Click Here for more.
3. If you are using a Westell / Actiontec router, you MUST disable the firewall. Click Here for more.
Click Try Again or click Cancel to return to the device list.
"
The power light is solid green and the link light for ethernet is active.
The Anveo page for OBi110 is here:
https://www.anveo.com/faq.asp?code=sip_obi110However, it shows entering your sip username and password. But on my Anveo login page it shows:
"Access to SIP credentials (username/password) is restricted on your subscription package. However, you can still configure other SIP related options."
It costs $5 to contact support, which seems ridiculous just to get setup.
Can anyone offer any assistance?