[Obi110] Handle masked CID?
QBZappy:
I think the OBi might be able to perform this trick with the new firmware v1.3. Since we can record prompts to the IVR, we should be able to send numbers with no CID to the Auto Attendant. Since we do not leave any instructions to press any buttons the caller should simply hear our message saying "We do not accept calls with blocked CID, you must unblock your number" (or something to that effect). If you use this work around method, you will give up on the ability of using the AA prompts in your language of choice. However the options of pressing 1, 2, or 3 are still there, they are hidden. The options are just not known to the caller. I'm not sure what the AA behavior is if the caller does not hang up. I think the AA repeats three times. After the last repeat I'm not sure if it just disconnects.
RonR is better at figuring out a dialplan which will force callers with no CID to the AA.
Winfried:
Quote from: lhm. on September 21, 2011, 06:11:31 am
I use this, as I have never answered a blocked cid call that I didn't regret or that I actually wanted to talk with.
Voice services>SPX>AnonymousCallBlockEnable Check.
Thanks for the info. I guess there's no need to make this more complicated that it needs to be by prompting anonymous callers to identify themselves, as they're very likely to be telemarketers anyway.
Can "AnonymousCallBlockEnable" play a message before hanging up so that the caller knows why the call is being dropped?
RonR:
Quote from: Winfried on September 21, 2011, 04:41:40 pm
Can "AnonymousCallBlockEnable" play a message before hanging up so that the caller knows why the call is being dropped?
No. I believe anonymous calls will get a busy on the SP1/SP2/OBiTALK trunks and ring into the bit-bucket on the LINE Port.
If you truly want to block ALL anonymous calls, *77 will set AnonymousCallBlockEnable on all trunks and *87 will clear it.
QBZappy:
Winfried,
You could record any message you wish using above mentioned approach. It is flexible. This is the only way I can think of to get the OBi to play any recorded message to a caller. You must send them to the AA based on some rule. The rules can be liberal or granular, as you can specify with some detail who you would like to send to the AA.
Winfried:
Thanks for the tip on combining AnonymousCallBlockEnable with a single message in the AA as a way to block anonymous calls while still providing a message so callers understand why they're not getting through.
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