If you experience this: no inbound call while outbound is working fine?
silk:
Just want to share it here if you are also frustrated with the strange problem where calling out is fine but there is no incoming call, it goes directly to voice mail (because no one picks up).
I did device reset, recreated account, checked GV to verify settings are all correct... not realizing one problem which happened to be the root cause:
No forward-to phone number.
I have seen so many attempts to fix this problem on forums when I was desperately looking for a fix. Hope you can avoid the path and frustration I went through: check to make sure you have a forward-to number.
SteveInWA:
Nope, that's not correct. OBiTALK devices are SIP clients. You can now use Google Voice without a PSTN forwarding phone number, so that wasn't your problem; whatever else you did to remove and replace your credentials fixed it. However it is a good idea to still have a PSTN forwarding phone number as an alternate means of receiving GV calls, and it serves as your method of authentication if you want to call into your GV number from somewhere else, to listen to your voicemail messages.
SageMajor:
This sounds like one if 3 problems
SIP ALG is not writing the headers correctly Disable sipALG
incoming NAT is not keeping the connection open See if there is a nat keepalive setting
Device is on Do not disturb
silk:
I think you guys are right, it could be caused by multiple reasons.
Here is how I come to the conclusion to "blame" missing phone number:
I have been using it fine with GV and CallCentric (old set up, had to have a number from NY to receive call)
Until CallCentric stopped providing FREE number.
I am not smart enough to go through advanced settings but to stick with the basic ones.
I did remove my account totally, reset the obi200, went through "new" setup process with GV. Then, as before, I can call out but no inbound call can ring the phone.
I made sure there is no call screening and the device is where the call should go to....
I then wonder why another GV with obi that I have does not have any problem at all?
So I compare both, found the only difference: somehow in the past I removed the "forward to" number (won't need it because it is forwarding to the CallCentric number).
Inbound start working right after I set up the forward to number.
So I think the "forward to" number is still needed (though not used anymore), can you guys verify that your GV setting does or does not have that number in settings?
NickinForum:
Silk: is the Forward-To-Number the number of the phone connected to our OBI-200 box? My Inbound calls just mysteriously went on some unannounced vacation? Is that F-T-C located in the Polycom Settings or the Google Voice Settings? Thank you!
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