Unable to add OBi202 to my account

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drgeoff:
Log in locally with admin and admin.

Once there, on the left side click "Status", then "System Status".  Scroll down to Obitalk Service Status.  What is shown in the status line?

There is a wealth of info inthe Admin Guide. http://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf

QuintCom:
Quote from: drgeoff on March 25, 2019, 11:21:00 am

Log in locally with admin and admin.

Once there, on the left side click "Status", then "System Status".  Scroll down to Obitalk Service Status.  What is shown in the status line?

There is a wealth of info inthe Admin Guide. http://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf

Thanks for that information. The status information you've requested is as follows:

Quote

Status   Acquiring Service (0);ex-addr=192.168.1.5:10073(10073)
CallState   0 Active Calls

drgeoff:
That "acquiring service" means your Obi is not suceeding to contact Obihai's server.

At the top of that Status page what IP addresses are shown against Default Gateway, DNSServer1 and DNSServer2?

QuintCom:
Quote from: drgeoff on March 25, 2019, 12:41:22 pm

That "acquiring service" means your Obi is not suceeding to contact Obihai's server.

At the top of that Status page what IP addresses are shown against Default Gateway, DNSServer1 and DNSServer2?

As follows:

Quote

AddressingType   DHCP
IPAddress   192.168.1.5
SubnetMask   255.255.255.0
DefaultGateway   192.168.1.1
DNSServer1   192.168.1.1
DNSServer2
MACAddress   ************
LLDP-MEDStatus   Disabled


Edit:
I've redacted the MAC address with asterisks.

drgeoff:
Try adding 8.8.8.8 as DNSServer2.  To do that, on the left click on System Management, then on Network Settings. Untick the box in the Default column for DNSServer2.  Enter 8.8.8.8.  Click Submit at the bottom of the page. Click Reboot at top right.

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