Unable to transfer calls between Obi1062 phones
ShazamInForum:
To JoeIPT,
"Useless" if you are using Google Voice service for office or business operations. Use non-Google Voice service and you'll be OK. See my post about using other VoIP Services: http://www.obitalk.com/forum/index.php?topic=16016.msg99612#msg99612
Cou208:
Same problem for me as well, worked for at least sometimes last year.
I have Google Voice but my transfer call problem is with other VOIP supplier too.
When Polycom will set this problem,?
ShazamInForum:
Do test calls...and let us know.
Call to your VOIP supplier phone number from your cell phone or someone's smartphone,
Answer call at your OBi phone, connected/talking.
Hit Transfer at phone screen, dial the 2nd OBi's extension number and hit # (or dial **9 + other OBi 9 numbers).
Someone else at the 2nd OBi unit answers that call from you.
You hit Transfer Now and are you able to maintain connection?
Good luck!
MikeZ3:
Another work around that seems to be working for me atm, is you must do a hard transfer by dialing the full google voice number of the extension you are trying to transfer to (not the obitalk number nor any extension or number code has worked for me thus far ..only this)
Example- Call comes in and i answer on Phone 1, i then want to transfer to Phone 2, so i hit the transfer button and then dial phone 2's full google voice number (in my case (407) 984-****) and then hit transfer... Phone 2 will then start ringing (they must answer before you hang up Phone 1), but once they've picked up the line your free to hang up Phone 1 and the call will not drop!. I haven't tested this in a scenario where Phone 1 or 2, have people on hold or other calls coming in , but in a silent environment it works reliably.
*TIP - If you dont want to have to physically dial the destination phone's full google voice # everytime then simply save them into your Contacts that way u can simply scroll to there name and hit the 'call' button instead.
drgeoff:
New firmware for the OB10x2 phones was released within the last week. Does it bring any improvement to the transfer problem?
Navigation
[0] Message Index
[#] Next page
[*] Previous page