Callback with non primary trunks

[Momo]

Hi !!!

I am a new Obi user. I am very happy with this product. But I need your help to set up call back.

I explain :

My primary trunk is Line
in SP1, I have one Pbxes.org sip account
in SP2, Google voice

Pbxes account has 2 sip account (one DID number, and one betamax (rynga.com)

I call from my mobile (069950xxxx) to my DID number (set in SP1). I'll hang up and Obi will call me back through the line port.

This is my SP1 inbound call setting : {(069950xxxx|068341xxxx):aa($1)},{ph}

It works. At this point, I choose Option 2 to compose a new number. Problem. I get this message "No service is available". It's trying to compose from my primary trunk (Line) which is already busy.

Is there any possibility to dial from SP1 (through Pbxes.org). I know that I need to add **1 somewhere but I don't know where.

Thanks in advance for your help.

[QBZappy]

This should work:

{(<**1>(069950xxxx|068341xxxx)):aa($1)},{ph}

[Momo]

Hi

Thanks for your help. I'll try this tonight and let you know.

I just want to clarify one thing as my previous message wasn't very clear. When Obi calls me back, I still want it to dial through the line port (**. Then, after AA, I press 2 to compose a new number. Here, I want all my calls to go through SP1.

Hope it's clear now. And thanks again for your help

[RonR]

I just want to clarify one thing as my previous message wasn't very clear. When Obi calls me back, I still want it to dial through the line port (** . Then, after AA, I press 2 to compose a new number. Here, I want all my calls to go through SP1.

Your SP1 InboundCallRoute should be : {(<**8>(069950xxxx|068341xxxx)):aa($1)},{ph}

to ensure the call back is made using the LINE Port.

To have calls through the Auto Attendant default to using SP1:

Voice Services -> Auto Attendant -> PrimaryLine : SP1 Service

[Momo]

Thanks RonR,

Actually, I just figured out that I need to prepend 00 to initiate call back (I don't know why, pbxes.org remove 00)

So my Inbound call route is : {(<00>(3369950xxxx|3368341xxxx)):aa($1)},{ph}

If I add <**8>, call back is not working : I've tried this : 
{(<**8><00>(3369950xxxx|3368341xxxx)):aa($1)},{ph}

What is wrong with this one ?

[RonR]

If you want the OBi Auto Attendant to call you back using the LINE Port when you call in via SP1 and hang up before the Auto Attendant answers, then you want:

Voice Services -> SP1 Service -> InboundCallRoute : {(<**8>(069950xxxx|068341xxxx)):aa($1)},{ph}

This aa rule matches an incoming CallerID of 069950xxxx or 068341xxxx and routes the call to the Auto Attendant.  The CallerID gets **8 prepended to it and stored in $1.  When you hang up before the Auto Attendant answers, it places a call using the number stored in $1 (**8 + CallerID).

In the case of:

Voice Services -> SP1 Service -> InboundCallRoute : {(<00>(3369950xxxx|3368341xxxx)):aa($1)},{ph}

The Auto Attendant is going to place the call through

Voice Services -> Auto Attendant -> PrimaryLine

with 00 prepended to the incoming CallerID number.

[Momo]

Actually, I don't have a choice. My inbound caller id shown is 3369950xxxx (correct CID is 003369950xxxx) . So I need to add 00.

I want the OBI AA to call me back using the line port and give SP1 line. Is there anyway to combine <00> and <**8>

[RonR]

Sure:

Voice Services -> SP1 Service -> InboundCallRoute : {(<**800>(3369950xxxx|3368341xxxx)):aa($1)},{ph}

This should cause the OBi to return the call to 003369950xxxx using the LINE Port.

BTW, don't forget you can view the OBi's Call History to see what's actually happening on all these calls.

[Momo]

Works Great  Thanks a lot