Google Contact Info no longer coming through for Caller ID info
Taoman:
Quote from: drgeoff on April 05, 2019, 09:34:53 am
Regular readers of forum posts will have noticed many reports of GV/OBi issues over the last few months and few if any of them have been resolved.
I posted this on another forum.
Quote
At Cloud Next 2018, Google announced Google Voice for G Suite would expand its telephony offerings for business customers. Google’s head of G Suite communication products shared today that the enterprise service will be available internationally once it exits beta.
The lack of wider consumer availability is unfortunate, but Google Voice right now is very much focused on the enterprise to capture the Cloud Telephony market. In fact, the consumer Voice team was merged with the enterprise team, while only offering an enterprise product in one country would greatly restrict the available market.
https://9to5google.com/2019/01/25/google-voice-g-suite-international/
The main focus of both Google and "Poly" (Plantronics/Polycom/Obihai) vis-a-vis Google Voice is the enterprise. SteveInWA has mentioned this before more than once. Consequently, the consumer side of things gets a correspondingly smaller amount of attention.
SteveInWA:
Quote
The main focus of both Google and "Poly" (Plantronics/Polycom/Obihai) vis-a-vis Google Voice is the enterprise. SteveInWA has mentioned this before more than once. Consequently, the consumer side of things gets a correspondingly smaller amount of attention.
Yes, the enterprise (G Suite) Google Voice is consuming much of the dev/eng team's time, as it should, since the revenue from the G Suite offering is supporting the major overhaul of the service, which also benefits consumer users. Both offerings use the same infrastructure, so improvements and fixes to one benefit the other. The one area that gets less attention is anything related to the legacy PSTN vs. VoIP, since the enterprise offering is VoIP-focused.
One piece of good news is that the team is devoting resources to the mobile apps, with frequent releases to fix bugs as they appear (vs. waiting for some long period of time for cyclical releases). One example of this is a Bluetooth-related bug in the Android app, for which a fix will be pushed out shortly.
Also of note: Poly's VVX IP phone product line is the first series of IP phones to be qualified for use with the Google Voice for G Suite offering, and the two companies worked together to develop the provisioning and management system to accomplish this.
Optimistically, I believe that, over time, the overall service will stabilize and improve, since Google needs to offer "carrier-class" service to be able to sell it.
lrosenman:
I'd have to go searching in this forum, but I made a post on the exact date that the info stopped coming.
As SteveInWA says, nothing we can do at the moment, but wait.
Ember1205:
The question that I have is "what's the problem?"
Is this an issue of Google not sending the information or an issue of the Obi device blocking it?
If it's the latter, how do I downgrade my firmware to a version that doesn't block it?
lrosenman:
Google stopped sending it.
You can't fix it from the client end.
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