OBI200 Auto Attendant help please
H3!s3nb3rg:
OK, So that didn't work and for some reason my recorded message wasn't there. I just restarted to default and want to start over. It there a way to do this so when someone calls our house number they get a recorded message stating they can either leave a message or dial lets say 21 for me and 22 for my wife? I know i'm repeating myself but all tutorials do not seem to work for me. Also I do have E911 services on SP2, so SP1 is what I will be working with.
Thank you for any help you may give
Here are the defaults
DigitMap
{911:sp2},{([1-9]x?*(Mpli)):pp},{0:ph},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**70:>(Mli)):li},{(<**82:>(Mbt2)):bt2},{(<**81:>(Mbt)):bt},{(<**8:>(Mbt)):bt},{(<**9:>(Mpp)):pp},{(Mpli):pli}
OutboundCallRoute
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli))
azrobert:
Don't worry about the prompt while you're testing. The default prompt will work. After you get this to work, you can then change the prompt.
Do you hear the Auto Attendant prompt when you call your SP1 number?
After the prompt, you should enter "2" for make a new call.
Now enter "20#" after the next prompt.
Does the AA call your cell?
If it doesn't, enter "20" from the phone connected to your OBi200.
Is your cell phone called?
If it isn't, you probably didn't define the speed dial correctly.
H3!s3nb3rg:
So from my cell phone I called our home number and got the Auto Attendant almost right away, it asked me to dial one to continue call or 2 to make a new call. I pressed 2 the 21# for my wife and that worked.
So, now my question stands to how do I get this to all work when someone calls how cn I get them to dial either of those extensions to get a hold of us.
Again sorry for all the questions, just really want this to work and I do appreciate the help.
azrobert:
They do the same as you.
Are you asking how to record a custom message?
Under Auto Attendant Prompts set the following.
Menu: %User1%
This will point to a custom prompt.
All Other Prompts set to: &pause()
&pause() is the equivalent of deleting the prompt.
Record a custom prompt:
Dial the following from phone attached to the OBi200:
***0
1001# This will save the recording to %User1%.
1 This is for a new value for the recording
1 Any digit will start the recording
Say your custom message: "Enter 220# to call me or 221# to call wife"
# Will end the recording. Leave a couple of seconds
of silence at beginning and end.
1 Confirm the recording and save
You deleted the prompt for "Enter a number". When the caller enters 220, the 1st 2 is for "Make a new call" and the 20 is the speed dial number.
H3!s3nb3rg:
Sorry for the late response but I was able to get everything working. Thank you much for all the assistance!!
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