Intermittent call drops on Voip.ms
Shplad:
Steve:
What "bad data" do you speak of? ARe you talking about a possibly inappropriate settings for my VoIP provider, or something corrupted?
And there are good reasons for not using the OBitalk network-security. Based on how they've treated me as a customer, I have little to no faith in their concerns for security. In fact, since a hacking/breach seemingly happens about every 15 mins. lately, I think it's a great reason. Also, Obitalk will override any custom settings I've (painstakingly) chosen. And yes, the drops were happening before I added custom settings, so it's not likely my custom settings that are causing them.
SteveInWA:
Quote from: Shplad on April 16, 2019, 04:50:04 pm
What "bad data" do you speak of? ARe you talking about a possibly inappropriate settings for my VoIP provider, or something corrupted?
Yes. There's no way to guess what might be in your saved configuration, nor is there any valid reason to restore it. It takes 5 minutes to configure a ITSP from scratch.
Quote
And there are good reasons for not using the OBitalk network-security. Based on how they've treated me as a customer, I have little to no faith in their concerns for security. In fact, since a hacking/breach seemingly happens about every 15 mins. lately, I think it's a great reason. Also, Obitalk will override any custom settings I've (painstakingly) chosen. And yes, the drops were happening before I added custom settings, so it's not likely my custom settings that are causing them.
Emotion-based decisions are impairing your ability to solve the problem. I'm not going to provide any further assistance unless you perform the recommended actions. You're wasting more time experimenting and debating this than the very short time it would take to set up the device as I described.
Shplad:
I take it I can override any OBitalk settings with my own and at no point will it override them?
Maybe it takes you a minute or two to configure an OBi. IT could take me over an hour, but I won't go into the reasons why.
SteveInWA:
Quote from: Shplad on April 16, 2019, 05:05:09 pm
I take it I can override any OBitalk settings with my own and at no point will it override them?
No. Local web GUI modifications will be overwritten by the portal. Look: think of this as a test. If it works, it proves that there was something wrong with your configuration. Then you know. If calls still drop, then you know the problem is external to the OBi, and very likely with your sub-standard ISP connection.
Speaking of cable Internet service: if you have an old cable modem, it is possible that it is the source of the problem. There were a lot of modems out in the wild some years ago that just sucked, and were prone to failure. If you are renting your cable modem from your ISP, I'd tell them that it's failing and you want a new one, of the current generation. This is especially true if your modem doesn't support DOCSIS 3.0.
Shplad:
Okay, it's several hours later. I called my ISP. They put me through a whole bunch of nonsense for about 2 hours, and then relinquished all responsibility for anything whatsoever. I forwarded the RingCentral BCS test results above, but they "didn't see any problem". I then forwarded my next test results which were done at their insistence without the router, and the results were worse. See attached.
Here is my latest test, without the router:
Would a historical ping test over days/weeks be a worthwhile thing to do? Of course, I don't know for sure how updating my OBi firmware will change things yet. I'd wait at least a few days before making more changes.
As I said earlier, the problem was happening before I did any custom configuration. However, that being said, I do like the idea of testing it with OBi's portal and then if that works, comparing that with my custom settings and testing those later. Mostly my custom settings were recommended to me by Voip.ms, which is why I trust them to be decent. Anyways, I'd be willing to make those changes you mentioned, but I want to wait to do that because I've already cleared settings once and updated firmware, so I'd like to see how those variables play out first.
My cablemodem is a Thomson/Technicolor DCM476. My ISP tells me it's an extremely reliable modem and has good build quality. Do you agree or disagree?
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