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Trusted Cellphone cannot go to voice message

Started by LearnKid, May 05, 2019, 05:59:43 AM

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LearnKid

I got OBI200 working with freephoneline.ca using the guideline from the Webslinger. Everything works fine, except one. If I use my cell phone (that is defined in the X_InboundcallRoute) to call my home (freephoneline's number), it goes to Auto Attendant and I can hear 3 choices (1 - continue; 2 - new call 3-call back).  I have no issue with option 2 and 3.  I have issue with option 1 that it connects, but it never go to the voice message. It just keeps ringing until it finally gives up. I setup a voice message in freephoneline for 5 rings before it goes to the voice message. This issue doesn't happen if I use other phones (my wife's cellphone) to call home.  Is there a setup that I can check and fix here?

Here is my setup:
DigitMap: (1xxxxxxxxxx|011XX.S3|[2-9]xxxxxxxxx|*98|[2-9]11)
X_InboundcallRoute:  {(mycellphonenumber):aa($1)},{ph}
   - of course, mycellphonenumber is my actual phone number.


azrobert

FPL doesn't know you're using an Auto Attendant. When the AA answers the call, FPL thinks a person answered the call and therefore won't send the call to VM.

You can setup call forwarding on the OBi200 to send the call to Callcentric's VM after x number of rings. I'm not familiar with FPL and don't know if it can do the same.

LearnKid

#2
Thanks for your explanation and it makes sense now. There are some situation when my wife and kids are not home and yes I want FPL/Obi to direct my unanswered call after x rings to the voice message. Perhaps, I should not use Auto Attendant. In other words, remove my cellphone number and use the default value of X_InboundcallRoute as "ph" only.