is this thing free forever?

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Johnny:
preppystud,

I'm not sure if anyone answered your original question to your satisfaction or not.

It's my understanding that once you purchase the Obi product, that there are no other costs involved, if using it with Google Voice.

There are no annual costs or fees to Obi or GV, unless GV decides to start charging for their service at some point.

As far as customer service from Obi, I can only say that I have had very good service from support whenever I needed it.  YMMV of course.

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