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Outbound Calls are being made twice

Started by coop3406, June 01, 2019, 04:00:26 PM

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coop3406


It was easy to setup Obitalk with google voice but .... when I place a call, it is placing the call twice!  This is dang annoying ... any thoughts???


OBi Dashboard

SP1            Google Voice                 Connected
SP2            Not Configured
SP3            Not Configured
SP4            Not Configured


ObiTalk Google Voice Setup

Primary Line for Outgoing     Phone 1   X         Phone 2 not checked     
Primary Line for Incoming     Phone 1   X         Phone 2 not checked


Google Voice Settings .... Devices

Web
Android Device
ObiTalk    <<< only 1 ObiTalk device shows up so very confused how there could be 2 outbound calls


Any thoughts??



SteveInWA

Whaaaat?

What do you mean?  Describe exactly, in detail, how you are doing this.

coop3406

#2
@Steve ... that's what I have been thinking what .........

I have an analog phone connected to line 1 of a Obi202

Since I posted (I'm still having the problem) I have removed

- device from obitalk dashboard
- obitalk from google voice devices

I removed power from the obitalk

I powered on the obitalk

I clicked on add device on the obi dashboard

I dialed *5 xxxxx on the analog phone and waited to hear device had been registered



Not sure why I can't get the hyperlinks to work .. COPY THE COMPLETE LINK and open in a new tab

The Obi202 Dashboard device config looks like this
https://1drv.ms/u/s!AubqzVUT34yJgux8d164J6WWPN5jgA?e=fUb3gx

The Obi202 SP1 Config looks like this
https://1drv.ms/u/s!AubqzVUT34yJgux9k4mLrwY3H9JP9g?e=8Iu2JL


When I place an outbound call from the analog phone connected to Line 1 on the Obi202 ... It calls the number twice.   For example ... if you call a cell phone you will get voicemail AND the phone will ring.  If you call a number with a switch board, you can actually talk to two people  .. BUT ... the people who answer your call can NOT hear each other.   As in you dialed the number ONCE and it called twice.   Really Weird!!!!!

I have logged into Google Voice and made an outbound call to a 10 digit number using the Web Calling ... it only calls the destination number Once.   This leads me to think the duplicate calling is associated with the Obitalk.







SteveInWA

Humph, that's very odd.  I have never seen this symptom.   

Try this easy test first:  remove the checkmark on the SP1 configuration page, next to the option to use it with a security alarm line.  Make a test call.

If that doesn't fix it, then I recommend completely clearing everything out, and starting over.  It isn't that difficult.  Here are my instructions:  http://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076