No dial tone since 2711 update

[gquiring]

My Obitalk was updated to the 2711 firmware today (5/9/12) and now I have no dial tone.  I have rebooted the device, confirmed good connections to the phone and nothing produces a dial tone.  I tried *** and I get no response.  I can login into the web interface on the Obi device and see the config menus.  Did the firmware update foul up my device?

[RonR]

You might try resetting the unit to factory defaults and restoring a backup or reconfiguring the unit from scratch.

[gquiring]

You might try resetting the unit to factory defaults and restoring a backup or reconfiguring the unit from scratch.

I did the reset, no dial tone.  With the phone off hook it reports on-hook. 

[RonR]

I did the reset, no dial tone.  With the phone off hook it reports on-hook. 

Assuming your telephone set and its cord are operational, it sounds like your OBi croaked.  A totally unconfigured OBi at factory defaults with nothing but power and a telephone set connected to the PHONE Port should produce dialtone and be able to reach the Auto Attendant (**0).

[gquiring]

I did the reset, no dial tone.  With the phone off hook it reports on-hook. 

Assuming your telephone set and its cord are operational, it sounds like your OBi croaked.  A totally unconfigured OBi at factory defaults with nothing but power and a telephone set connected to the PHONE Port should produce dialtone and be able to reach the Auto Attendant (**0).

I agree it's a door stop now, but the firmware updated caused it.  I was getting dial tone until the the update.  Can I install the older firmware to test?

[RFord]

Did you in anyway interrupted the firmware update while it was in progress?

[RonR]

I was getting dial tone until the the update.  Can I install the older firmware to test?

Obihai says you cannot revert below v1.3, but you should be able to install any of the released v1.3's:

OBi-1-3-0-2532.fw
OBi-1-3-0-2575.fw
OBi-1-3-0-2586.fw
OBi-1-3-0-2651.fw
OBi-1-3-0-2669.fw
OBi-1-3-0-2675.fw
OBi-1-3-0-2690.fw
OBi-1-3-0-2711.fw

[gquiring]

I was getting dial tone until the the update.  Can I install the older firmware to test?

Obihai says you cannot revert below v1.3, but you should be able to install any of the released v1.3's:

OBi-1-3-0-2532.fw
OBi-1-3-0-2575.fw
OBi-1-3-0-2586.fw
OBi-1-3-0-2651.fw
OBi-1-3-0-2669.fw
OBi-1-3-0-2675.fw
OBi-1-3-0-2690.fw
OBi-1-3-0-2711.fw

The update went without any errors.  Where are those downloads?

[RonR]

Did you in anyway interrupted the firmware update while it was in progress?

That's an inherent risk when firmware updates are pushed without your knowledge and consent.

[RonR]

Where are those downloads?

http://www.obihai.com/firmware/OBi-1-3-0-xxxx.fw

where xxxx is the build number.

[gquiring]

Where are those downloads?

http://www.obihai.com/firmware/OBi-1-3-0-xxxx.fw

where xxxx is the build number.

I tried the 2669 fw and same results. 

[ProfTech]

Be sure and email support@obihai.com right away. I'm sure they will take care of you.

[Encino_Stan]

Did you in anyway interrupted the firmware update while it was in progress?

That's an inherent risk when firmware updates are pushed without your knowledge and consent.

Touché.

[gquiring]

Be sure and email support@obihai.com right away. I'm sure they will take care of you.

They did exactly that.  First class service.  I sent them an email and they shipped a replacement out the next day and it arrived today.  All is back to normal now.