Help setting up gateways for Onesuite and Callcentric
bradmajors:
I am trying to set up gateway #3 to make outbound calls using Callcentric and gateway #4 to make outbound calls using Onesuite and my setup is not working.
a) When I type **3 it says "**3 was rejected by the service provider reason 403."
b) When I type **4 followed by the telephone number it says "no response was received from the service provider."
My setup:
Phone port digitmap:
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|#|**1(Msp1)|**2(Msp2)|**3(Mvg3)|**4(Mvg4)|**8(Mli)|**9(Mpp)|(Mpli))
Phone Port Outbound CallRoute:
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Mvg3)):vg3},{(<**4:>(Mvg4)):vg4},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Voice gateway 3:
Enable X
Name Callcentric Gateway
AccessNumber SP2(callcentric.com)
DigitMap (Mste)
AuthUserID 1777*****
AuthPassword *********
Voice gateway 4:
Enable X
Name Onesuite Gateway
AccessNumber SP2(voip.onesuite.com)
DigitMap (Mste)
AuthUserID *****-voip.onesuite.com
AuthPassword *********
User defined DigitMap2
Label ste
DigitMap (1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|<1831>xxxxxxx|011xx.|(Mipd)|[^*]@@.'@'@@.)
I am using voip.ms on SP2 and calls using voip.ms are working fine.
NB. I have already tried contacting obihai technical support and they have been useless.
RonR:
At first glance, I don't see anything wrong.
Callcentric is known to work on a Voice Gateway:
http://www.obitalk.com/forum/index.php?topic=526.msg4624#msg4624
OneSuite is known to work on a Voice Gateway:
http://www.obitalk.com/forum/index.php?topic=526.msg5184#msg5184
You might consider temporarily putting each one on SP2 to ensure you're using the right credentials and the accounts are actually working. If they work on SP2, they should work on Voice Gateways.
bradmajors:
Thanks. Both Onesuite and Callcentric work fine with the same credentials when I put each of them on SP1.
I do not know what else to try.
RonR:
Brad,
Is your OBi updated to the latest firmware?
I can't imagine that your router could be involved, but I'd temporarily connect the OBi directly to the modem just to rule it out. Power cycle both the OBi and the modem after making the connection.
Did Obihai do a remote debugging session with you? They can enable Syslog on your OBi and see exactly what is happening at the SIP protocol level from their end and determine where it's failing.
It's probably obvious at this point that I'm grasping for straws as I don't see any problem with the configuration in your original post. I'm sorry I'm not coming up with better ideas or things to check.
bradmajors:
I updated firmware to 1.3, no change.
Some more tests I have tried:
* I can call out using vg6 and SP2 using a voip.ms subaccount.
* When I setup SP1 to Callcentric I can call out using a gateway on SP1 with a voip.ms subaccount, but not a Onesuite, nor a Callcentric account.
I will try analyzing the traffic using Wireshark. My router is being too "smart" and Wireshark on my PC can not see the traffic between my Obi110 and voip.ms.
=======================================================
Obihai support has been no help. I sent six support requests and I receive two replies:
---------------------------------------------------------------------
We believe your e-mail request was about gateway calling.
Please take a look at the OBi Admin Guide for how gateway calling works.
http://www.obihai.com/OBiAdminGuide.htm#_Toc288059330
---------------------------------------------------------------------
When you set up GW3 and GW4, it is not possible to dial it via **3 or **4,
it needs to be done via the Phone OUTBOUNDCallRoute parameter.
The **1 is for SP1, **2 for SP2, **8 for LandLine, **9 for OBi to Obi call,
the rest of the ** is not routable to gateways.
Please read through the Obihai admin guide, or check the Obihai forum for
guidance.
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