Help setting up gateways for Onesuite and Callcentric
Stewart:
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My router is being too "smart" and Wireshark on my PC can not see the traffic between my Obi110 and voip.ms.
You have several options:
1. If you have an old "dumb" (10 Mbps) hub, temporarily connect PC, router and OBi to it.
2. Connect PC to Internet via Wi-Fi, bridge or share connection to its Ethernet port, connect OBi to PC Ethernet port. You will likely need a crossover cable or a switch in the path, unless PC has gigabit interface.
3. Set up PC with two Ethernet interfaces and bridge the connections. With most machines, the easiest way to add one is with a USB-to-Ethernet dongle.
4. The ideal solution is a managed switch with port monitor (sometimes called port mirror) function, though if you had one, you probably would not have asked the question ;)
RonR:
Quote from: bradmajors on October 01, 2011, 10:46:19 am
Obihai support has been no help. I sent six support requests and I receive two replies:
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We believe your e-mail request was about gateway calling.
Please take a look at the OBi Admin Guide for how gateway calling works.
http://www.obihai.com/OBiAdminGuide.htm#_Toc288059330
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When you set up GW3 and GW4, it is not possible to dial it via **3 or **4,
it needs to be done via the Phone OUTBOUNDCallRoute parameter.
The **1 is for SP1, **2 for SP2, **8 for LandLine, **9 for OBi to Obi call,
the rest of the ** is not routable to gateways.
I often get the impression that Obihai 'Technical Support' personnel don't really understand how the OBi works based on their frequent refusal to answer questions and the nonsensical answers they give in the few cases they do. They really need to spend a little time reading here on the forum to find out what can be done with the OBi.
Stewart:
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AccessNumber SP2(callcentric.com)
Just for laughs, try AccessNumber SP2(callcentric.com;ui=1777xxxxxxx:yyyyyyyy) (using your CC number and password). See notes for release 2283 in http://www.obitalk.com/forum/index.php?topic=9.0
hwittenb:
bradmajors,
I have CallCentric setup as a gateway on my OBi110 and it works, and confirming what RonR said, I also see nothing wrong with the configuration that you posted. I believe OneSuite, though, is a voip provider that requires registration. In other words it will not work as a gateway account. I ran a test with it on the SPA3102 and it works if setup to register, however OneSuite does not respond to a sip invite when the account is setup as a Gateway and that is also the experience you reported.
For debugging, I think it is important to get your Wireshark program working. Stewart outlined four different methods to use to get your pc to see all the packets going and coming from your OBi. I use the "old hub" method that he outlined. Old hubs are hard to come by, however I note that BestBuy has a Dynex hub listed for sale on their web page. I believe that Dynex hub will work.
Stewart also highlighted a feature that I didn't know existed to try in running a test. He pointed to Release Notes for v1.2.1-2283 that say in effect you can setup a speedial with an outgoing provider that you don't necessarily have setup as a gateway. In other words you can setup Speed Dial 9 as SP2(dial_number@callcentric.com;ui=1777xxxxxxx:yyyyyyyyyy) where dial_number is the pstn number you wish to dial, 1777xxxxxxx is your CallCentric account number, yyyyyyyyyy is your CallCentric account password. I tried it and it works.
Edit: Looking up Sip 403 it looks like that generally means "Forbidden". That usually indicates something wrong either with the account or the number it thinks you wish to call.
BradMN:
Note that the OneSuite password is not the one you use to log onto their web site. It can be retrieved by going to their help for the softphone. There is a link to retrieve your account and password. It is a VOIP password.
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