obihai 200 no audio on incoming call anveo
jaspshah1:
I have been using obihai for over 5 years. I have never faced critical issue in using obihai with anveo. however since last 2 weeks I am not hearing any audio on incoming call on anveo routed through obi 200. Anveo and I tried checking many things but nothing has worked. My modem ( techcolor tg588v and router netgear r6200 has not changed in many years). I bought 1 year premium support last friday and sent in 4-5 emails to obihai, no response. Everything is Ok other than problem of no audio on incoming call. I have disabled SIP ALG on netgear router. r 6200. Pls advise as I am lost and my family is furious as no one in our family and firends can get through to us. any one who has a potenial solution, Plls help. Thanks in advance.
Taoman:
If it were me I would probably just delete my Anveo SP configuration and remake it. It's simple enough to do. If that didn't fix it I would do a factory reset of your OBi and then add your Anveo config back.
Sometimes when deleting an SP config all the settings aren't set back to their default settings. However, if you do a factory reset you'll definitely be starting from the default settings.
Do you have a regular Anveo account or an Anveo for OBiTALK account?
If neither of those things work I would probably download Phonerlite and install it on my computer and configure it for your Anveo account. It's pretty simple to do. If it works and you have a headset (or mic & speakers) attached to your computer it could act as your phone in the short run to [partially] appease the family. But if Phonerlite works with your Anveo account that suggests your OBi is the problem.
Another test, if possible, is to take your OBi to a friend's (or work) house and plug it into their network. If your OBi works ok on a different network that would point to a router issue.
jaspshah1:
thanks Taoman, its anveo for obitalk special account. I have done factory reset many times and delete device and deleted anveo config. I will try phoner lite and trying at some one else's home. See if it works. Appreciate your reply.
Sheffield_Steve:
Do you have another phone you could test with?
ShazamInForum:
What is the OBi device phone port status showing? Sign into your OBiTALK account:
-Click OBi number 510 XXX XXX for Device Configuration page
-Click the OBi Expert Configuration blue button
-Click OK
-Click Enter OBi Expert blue button
-Go to Status / for PHONE status
There shows Parameter Name column and Value column. And if Value column is empty, then your OBi device is dead. Give us a screenshot so we can check it for you also.
Good luck!
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