New OBi2182 added to OBiTALK connected GV not listed in GV
sentry02:
I have spent a full day searching the forums trying to find anything to help.
I have followed Steve's directions to reset everything and start over multiple times.
I had an OBi200 working, but want to replace it with my OBi2182. So I followed Steve's steps to remove everything and start over.
I get the OBi2182 added to my OBiTALK Dashboard and SP1 connected to the correct Google Voice Account, and the dashboard shows it is connected. But the OBi Device does not appear as a device on the Google Voice Settings page.
**9 222 222 222 works successfully.
When I dial from the OBi2182, I do not get any ring tone, it just sits there silently "Trying"
I have to assume the problem is that the OBi Device is not appearing in the Google Voice settings. But I cannot find a solution. I thought I remembered a step for the OBi200 that all I had to do was place an outgoing call from the handset on the OBi200 and it would get added to the Google Voice devices under GV settings. But I must have been imagining that.
Any help from anyone would be greatly appreciated. Even if it is to send an email to OBiHAI Support, but of course I still have to find that address.
Thank you
drgeoff:
There is no email address. There is a "open a ticket" web page linked from one of the troubleshooting pages.
SteveInWA:
Hi: sorry to hear that my previous posts didn't get this working. Is this a brand new out-of-the-box phone, or was it previously used with a business-class service provider? Did you try restoring it to factory defaults and then setting it up again?
Are you using a consumer Gmail.com account, or a G Suite account (the 2182 will only work with consumer Gmail accounts)?
If you were able to add it to your dashboard, and I assume you meant that SP1 says "Connected", not just the device in general, then it should at least be able to make calls.
You may have accidentally authorized SP1 to the wrong Google/Gmail account, if you don't see it on the Google Voice settings page as an "OBiTALK Device".
Google allows multiple accounts to be signed into a web browser at the same time. Some Googly things can keep this straight, but others, like Google Voice, have problems. To solve this...
Open a laptop/desktop computer's web browser. If you're using Google Chrome Browser or Safari, press Ctrl-Shift-N to open an incognito window, or, if you're using Firefox, press Ctrl-Shift-P to open a private window. In that window, sign into the correct Gmail account that holds your Google Voice number, and go here: https://voice.google.com/settings. Do you see your Google Voice number at the top of the page? If not, this is the wrong Gmail account--find the right one.
If you found it, then press Ctrl-T to open another tab in that private/incognito window, and go here: https://myaccount.google.com/?pli=1.
Go to the Security section. Scroll down to the section: "Third-party apps with account access", then "Manage third-party access". Do you see an "OBiTALK Google Voice" permission? If not, then the OBiTALK setup didn't complete, or you set it up on a different Google account. If you do see it, then delete it.
After deleting the permission, while still on the private/incognito browser, press Ctrl-T to open another tab. In that tab, go here: http://www.obitalk.com/obinet/pg/obhdev. Delete SP1 and then add it again, making darn sure that, when it pops up the window asking your permission to access your Google account, it's asking for the correct account.
Did that solve the problem?
sentry02:
Thank you both for replying on a holiday. Happy 4th of July to everyone.
This is a new out of the box OBi2182. I bought it on Amazon and am pretty certain it is brand new and not used at any service provider previously.
I have performed 2 factory resets on it already. I will try the entire process again using an Incognito browser.
Yes, I did mean that SP1 was showing connected to Google Voice. I did follow your directions twice, at least, doing a factory reset both times. The first time I followed your directions I removed both the OBi200 I am replacing and the OBi2182 I am trying to setup. I removed them from all locations they appeared. Both were on my OBiTalk dashboard, so I deleted them there. There were multiple entries in my account's third party access, so I removed them all. And the OBi200 did appear as a OBiTalk device in my GV settings, so I removed it.
When I setup the OBi2182 again, while adding it to my OBiTalk Dashboard, the GV agreement from support.google.com failed to display, but I hope that is not relevant, so I clicked accept each time. It did configure for the correct consumer gmail account and related consumer Google Voice account.
I am using Google Chrome with multiple accounts logged in, so I will certainly use Incognito mode and will do it on Firefox private window instead of Chrome. I did check the Google Voice for my other gmail accounts and there are no OBiTalk devices listed on them.
Each time I setup the OBi2182 it appears on my OBiTalk dashboard with no issues. SP1 is connected and details show it is connected to the correct Google account. In my Google account settings, third party access, I do get 1 OBiTalk entry showing it has access to Google Voice. But in the actual Google Voice settings, there is no OBiTalk device. Every time I add it to the dashboard and setup Google Voice, there is the Google Account confirmation to allow OBiTalk to have access and then a following window that asks me to double check and be extra certain that it is showing the Google account that I am trying to setup.
I will report back after I try doing it all again from a Firefox private window.
Thank you again for taking time to reply today.
sentry02:
Just repeated the process using a Firefox private window. Same results.
Added to the OBiTalk Dashboard fine
Configured SP1 for Google Voice using the correct and confirmed consumer Google account and it shows connected on the OBiTalk dashboard
In my consumer Google Account, under Security >> Manage third party access, it shows OBiTalk has access to Google Hangouts, basic account information, and access to make and receive phone calls. It also shows OBiTalk as Sign In access to Google Voice and OBiTalk Quick Sign Up.
In my consumer Google Voice settings, for devices, it shows Web and my iOS device, but no OBiTalk device
I can make and receive calls from my Google Voice number using the web browser, and it was working on the OBi200 for almost a year before I decided to upgrade to the OBi2182.
I have configured the OBi2182, under Expert configuration to send to my syslog server, but it doesn't appear to send anything at all. So maybe I'm missing a setting on getting it to actually send anything to the syslog. I thought that would give me some clues if it did send to the syslog server. I configured that setting from the OBiTalk dashboard, not the local web GUI on the phone.
* edit * I did also enable X_SipDebugOption to Log all messages for SP1 *edit*
and **9 222 222 222 is still working fine.
Thoughts? Is there anything else I can try? Any other logs I can look at? Anything at all.
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