New OBi2182 added to OBiTALK connected GV not listed in GV
sentry02:
I worked on getting my syslog events working. I see that my OBi2182 is referencing XMPP, which is no longer supported for Google Voice. The OBi200 does not have any references to XMPP, which obviously makes sense.
The OBi2182 LCD status and OBi Expert shows:
HardwareVersion 1.0
SoftwareVersion 6.2.2 (Build: 4788.1311)
Under System Management >> Auto Provisioning it shows that Auto Firmware Update is disabled
And syslog events show:
Jul 8 11:05:17 obi2182 PROV processing event(s): 1
Jul 8 11:05:17 obi2182 PROV: Start to download files ...
Jul 8 11:05:17 obi2182 BASE:resolving fw.obihai.com
Jul 8 11:05:17 obi2182 TCP:Connect OK(HTTP GET)50
Jul 8 11:05:17 obi2182 HTTPC: Server response: 404
Jul 8 11:05:17 obi2182 PROV: Failed to get file (-404)
Jul 8 11:05:17 obi2182 PROV: reschedule next auto firmware update process
Jul 8 11:05:17 obi2182 We will check new firmware in 86400 s
Jul 8 11:05:17 obi2182 PROV event(s): 1 processed
Jul 8 11:05:18 obi2182 PARAM Cache Write Back(256 bytes)
Jul 8 11:05:18 obi2182 PROV processing event(s): 2
Jul 8 11:05:18 obi2182 PROV: Start to download files ...
Jul 8 11:05:18 obi2182 BASE:resolving
Jul 8 11:05:18 obi2182 PROV: Invalid server name, Skipped
SteveInWA:
Your phone needs a firmware upgrade. OBi support should be able to push it to your phone manually.
sentry02:
I was beginning to think that I needed a firmware update, so I've been looking everywhere. It looks like it is not publicly available for manual updating. The OBi2182 OBi IVR says there is no update available. It would be great to be able to update my firmware when there are updates. And auto updating the firmware would be fine with me.
And since the OBi2000 Series IP Phones are available on Amazon, I had hoped that the firmware files and support documentation would be more readily available. I guess I was wrong there.
I'll wait for someone to respond to my ticket.
It makes me wonder if I should have gone with the VVX 450 OBi Edition and a G Suite account, assuming that paid support would get faster turn around time on responses. Or maybe I should have gone with a refurbished 1062.
Thank you SteveInWA and drgeoff for being so responsive and, from what I can tell, all of your support on this forum.
SteveInWA:
As you can see from your syslog, the firmware update URL built into the OBiTALK configuration doesn't work. The only way at this time, to get an update, is via a ticket to support. If they don't get back to you in the next day or so, please reply again, and I will rattle some cages.
sentry02:
Sorry Steve, that was my bad. I didn't choose my words clearly. I knew that the server name that the phone was trying to use was not valid, as you said, based on my own syslog. I was just hoping that there was a documented step that an average user could do to trigger the phone to use a different and valid server name for that update, or for the average user to manually download the firmware and update the phone.
It is no longer an issue at this point. As someone magically updated my OBi2182 recently. It now has:
SoftwareVersion 6.2.3 (Build: 4907.1311)
UpTime 0 Days 17:17:04 (3)
I have to assume it was done about 17 hours ago and I didn't realize it until it just now, when it received an inbound phone call from the Google Voice number.
While I appreciate that the problem is resolved, I don't know who to thank or what they actually did to resolve it. I have to assume that they were able to update the device profile on the OBiTALK dashboard to have it push out the firmware.
I don't have any emails related to the ticket that I opened, and I'm not sure that I have any way to go view my ticket to see if there are any comments.
So, I guess, for anyone else reading this post that had the same issue with a new OBi2000 IP Phone, if your firmware is older than my current SoftwareVersion posted here, simply open a ticket using the link posted earlier in this thread and give it a couple of business days to be resolved.
Thank you to whomever pushed the update to my phone, and again, thank you SteveInWA and drgeoff for all your help and all you do on this forum.
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