New OBi2182 added to OBiTALK connected GV not listed in GV
sentry02:
Does it matter that I only have Web and iOS devices setup in my Google Voice account? I assume not, since my OBi200 was working.
Today I am going to run through the process to setup my OBi200 on this Google account again and see if it shows up as an OBiTalk device on the Google account.
sentry02:
I setup my OBi200 again. And it worked perfectly, and immediately. It shows up on my Google Voice settings as an OBiTalk device with the 9 digit OBi number. The one difference I noted while it was configuring SP1, before showing connected it had reported a status of Registration not required, and then went to Connected.
This OBi200 was previously setup on this Google Voice account, but I had deleted it and removed it while I have been trying to setup my new OBi2182.
Is there anything else I can try to get my OBi2182 to show up as a device on my Google Voice account? Or to even just figure out if it is getting any error messages or blocked for some reason? Maybe this OBi2182 was as new as it looked coming out of the box? Maybe its 9 digit number was already registered to some other Google Voice account, is there any way to check the 9 digit number in the OBi backend systems to confirm that?
drgeoff:
https://www.obitalk.com/info/support/supportTicketForm
Include a link to this thread.
sentry02:
Thank you, I did submit a support request using that link and included the link to this thread.
I used my primary email address for that support request, not the gmail address that I am using for my OBi2182 setup. In case the support team tries to lookup the email address on my support request.
I'm looking forward to hearing from them.
Thank you.
SteveInWA:
Yeah, it should simply work, exactly as it did/does with the OBi 200. There's no need to delete the 200; you can have any combination of 200 series 1000 series and 2000 series products on your dashboard, all configured to use the same Google account.
Hopefully your ticket will get some attention. By the way, what is the firmware level of the phone?
Navigation
[0] Message Index
[#] Next page
[*] Previous page