How can "911" be setup to dial directly to a Local Emergency Number

[jazzy]

Currently have my OBi set to dial out all calls using GV on SP1 and/or SP2
Using Trunk Group 1 -> sp1,sp2

Currently all 911 calls go out on the land line, but planing on canceling the land line very soon.

Are these the changes I need to make, on how and where "911" is routed?

Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):sp1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

To get "911" to dial out using SP1 or SP2, do I just change the 12341234567 to  my cell # and see if it rings. 

[RonR]

You've got it.

{(<911:12341234567>):sp1} replaces 911 with 12341234567 and sends it out SP1.

{(<911:12341234567>):tg1} replaces 911 with 12341234567 and sends it out Trunk Group 1.

Whatever you have in place of 12341234567 will be called when you dial 911.

[jazzy]

Thanks RonR

So for my setup, since I'm using Trunk Group 1 for calling out, I edit the
{(<911:12341234567>):sp1} under Physical Interfaces -> PHONE Port -> OutboundCallRoute:

to this: {(<911:12341234567>):tg1}


Do I need to keep this entire calling string intac and just edit the bold?
I want all calls to use SP1 and/or SP2. No land line calling at all.

Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):sp1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

[RonR]

However you end up with that OutboundCallRoute is all that counts.  Edit just the applicable parts, copy/paste the whole thing, it doesn't matter.  As long as you end up with:

Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):tg1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

if you want 911 calls to use Trunk Group 1.

[jazzy]

RonR

I just made these changes to my Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):sp1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

and I get " There is no call route available"  so i set it back to the default, and service came back.
did I do something wrong? or is something missing?

[RonR]

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):sp1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

911 should use SP1 (not Trunk Group 1) with that OutboundCallRoute.  Does the status page in the OBi show SP1 as 'Connected'?  Can you dial **1 18005551212 and reach directory assistance?

I suspect your SP1 is not connected at the moment.

[jazzy]

RonR

After I made these changes:

Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):tg1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

I tried to call any number, and got  " There is no call route available"
I then changed it right back to default and then was able to make the outgoing call.

[RonR]

Changing the default of:

{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

to:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):tg1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

should not affect anything but the dialing of 911.

[jazzy]

just tried the changes again, and I still get " there is no call route available to complete your call"

defaulted back, and able to call out.  Only thing I see different is:

(default)
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

to:

(my changes)
{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):tg1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

you see any need changes?

[RonR]

jazzy,

I just put YOUR OutboundCallRoute into MY OBi and it works perfectly.  I changed 12341234567 to my cell phone number and dialing 911 calls my cell phone.  There is nothing wrong with that OutboundCallRoute.

Are you sure it's not getting truncated when you paste it into the OBi?  Your symptoms sound like your OutboundCallRoute is ending up as:

{([1-9]x?*(Mpli)):pp},{(<#:>):li},{(<911:12341234567>):tg1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},

with

{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

getting lost.

[jazzy]

RonR Thanks!

Yep..the string was getting truncated
I was missing this: {(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
from the string.

Now able to call out, and "911" called my cell phone.  Thanks for helping TS.  So now "911" will call the local number for my emergency dispatch, ie 911