Trouble with call forwarding
azrobert:
There was a problem using the forwarding option with GV, but I thought it was fixed. Make sure you are using the current fw.
The forwarding settings are found in 2 places, on the SP and Phone port definitions. Delete your current definition and re-define at the other location.
Try defining only Busy or No Answer, not both just to see if they will work alone.
SteveInWA:
Quote from: Cookies75 on July 23, 2019, 06:16:37 am
Hello, I am confused by your reply, see the post below (by you actually) saying GV cannot forward on busy and hence my concerns:
https://www.obitalk.com/forum/index.php?topic=11248.0;wap2
I am trying to do this on Obi because the google voice web portal itself cannot forward on busy or non answered, it will only ring simultaneously if just using the portal.
The intended lay out is: we get a call in to sp1 on obi which is google voice (call is coming from callrail). If that is not picked up in time or the line is busy, obi forwards then and only then to a secondary number that has nothing to do with obi or google voice.
"Conditional Call Forwarding on those numbers' carriers" The carrier in question here is google voice to perform this function and not 3rd party carriers
That is not at all how Google Voice is designed to be used. You're a) using it backwards, by forwarding some other number TO a Google Voice number, and b) trying to conditionally forward the Google Voice number elsewhere.
There is no point to inserting Google Voice in the middle of your multiple-forward chain.
Cookies75:
the google voice is tied to the obi talk device and thus I have to use it. should I switch to call centric?
SteveInWA:
You can't make this work, if you want to forward busy or unanswered calls TO other phone numbers, unless CallRail itself has conditional call forwarding. The forwarding needs to happen there, not down the chain.
Cookies75:
would call centric be able to do it?
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