I have an OBI202 with a wired connection to Comcast via an Arris SVG2482AC and when I try to call I receive the message: "Network status IP address not available FAQ Reason 00"
I am at my wits end - please help.
Here's what I have done so far to resolve:
1) Confirmed that network cable is working by plugging it into my computer.
2) Attempted to connect OBI202 via DHCP and received same " IP address not available" message.
3) Turned off DHCP via ***3 on a phone plugged into the OBI202.
4) Assigned a static IP address to the OBI202 via ***4 on a phone plugged into the OBI202. It states over phone that the IP address is saved and then follows that with a message that the IP address is not available.
5) I unplugged the OBI202 from the Arris Router and repeated steps 3) and 4) with the same result.
6) I reset the OBI202 to the factory defaults via ***8 on a phone plugged into the OBI202 and repeated steps 2) thru 4) with the same result.
