One line on OBI202 quit working
EddieC:
I have 2 phone lines on my OBI202 that were working fine the first 4 weeks after setup. Now, all of a sudden, one of the lines has quit working. Line 1 is just dead and line 2 is working fine. How to correct?
SteveInWA:
How do you know, conclusively, if it's dead or not? Have you tried another (different, known-to-work) telephone and cord?
Have you looked at the device status in "expert configuration" mode? If not, do so. The voltages should be similar (within a couple of volts) to my screenshot attached below.
Unplug BOTH phone cords from the device. Power it off and on again. Plug in a one-line telephone into the PHONE 1 jack. Pick up the phone. The LED on the OBi for that line should start blinking in a regular on/off cadence, and you should hear a dial tone. If you don't, it's fried. There are no user serviceable parts inside.
EddieC:
How do you know, conclusively, if it's dead or not? Have you tried another (different, known-to-work) telephone and cord?
--I plugged a wired telephone into port #1 and got nothing. No dial tone.
--I dialed the phone number for the phone plugged into port #1 and got “we’re sorry but you’ve reached a number that has been disconnected……..”
--I plugged the same wired telephone into port #2 and got a dial tone and able to dial out.
-- I dialed the phone number for the phone plugged into port #1 and the phone rang as expected
Have you looked at the device status in "expert configuration" mode? If not, do so. The voltages should be similar (within a couple of volts) to my screenshot attached below.
--I searched everywhere after logging into obitalk.com and could not find where the “expert configuration” mode is??
Unplug BOTH phone cords from the device. Power it off and on again. Plug in a one-line telephone into the PHONE 1 jack. Pick up the phone. The LED on the OBi for that line should start blinking in a regular on/off cadence, and you should hear a dial tone. If you don't, it's fried. There are no user serviceable parts inside.
--I’ll try this when I get to the office in the morning. The unit is only 6 weeks old…. Do you know if there is a warranty?
SteveInWA:
Yes, it has a one-year warranty.
Your testing doesn't make any sense. The fact that it doesn't have a dial tone has nothing to do with getting a disconnected error message on an inbound call, since that error message comes from the telephone service provider, not the OBi device, so I don't know what you're doing. Furthermore, there is no way that dialing the same number would produce a "we're sorry" error message when the phone is plugged into one port vs. the other. Finally, the phone should not ring when plugged into the phone 2 port, unless you explicitly configured the OBi to ring BOTH phone 1 and phone 2 ports for SP1. You didn't describe how you set up the device, nor which service providers you configured on SP1 -- SP4.
I provided a screenshot of how to navigate to the phone port status page. To get there, go to your OBiTALK dashboard, click on your device, scroll down to the bottom, click the blue button that says "OBi Expert Configuration" and follow the instructions.
EddieC:
Thanks, Steve..... very helpful as I really don't know what I'm doing here.... other than both lines worked for 4 weeks and now one does not.
I navigated to the screen and made a screen shot of the port status. It's different from the one you sent, but I don't know what it all means. I'm attaching if you would look and let me know, please.
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