One line on OBI202 quit working
SteveInWA:
Phone 1 is showing off-hook. Completely unplug the telephone cords from the OBi, and then refresh that page. Both Phone 1 and Phone 2 should display approximately the same values. If Phone 1 still looks like it did in your screenshot, then there is a hardware failure.
Please explain in clear detail, which Internet Telephone Service Provider(s) (ITSPs) you are using with your device. It can host four different SIP registrations, one each on SP1 through SP4. The OBiTALK dashboard enables you to send inbound calls on those SPs to either Phone 1 or Phone 2 or both. You need to set that up according to your desired results.
EddieC:
Thanks, Steve
I'll unplug and refresh tomorrow morning.
We are using Google Voice as a telephone provider. These lines are used for outgoing calls only....no incoming calls.
EddieC:
I followed your instructions and there was no change. SP1 port still does not work, so appears that this is a hardware problem. How do I get this unit replaced?
drgeoff:
Have the phones used with the OBi202 always been plugged into it directly? Has the OBi202 ever been plugged in to home or office phone wiring?
EddieC:
Yes, the phones being used with our OBI202 have always been plugged into it directly.
No, the OBI202 has never been plugged into home or office phone wiring....always directly to the phones themselves.
I did the test by dialing the special OBIhai number using line 2 and was able to hear my voice bounce back. Line 1 is dead so not able to test anything here.
Just to note as indicated earlier, everything was working fine on both lines for about a month. Then all of a sudden line 1 quit working. Just to make sure it was not the telephone, I used the phone that is working for line 2 and plugged it into line 1 and 'nothing'. Plugged the same phone back into line 2 on the OBI device and works fine.
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