One specfic number goes directly to voicemail
Tern2:
I am using VOIP.MS with OBi202 flawlessly for one year. A week ago a friend tried to call and it went directly to voicemail. His number is the only inbound call that does this. I get many inbound calls from landlines, cell phones and other VOIP providers without issue. I have rebooted my router, OBi202 and had my provider go over my settings. I am at a loss.
Has anyone else had this issue and could provide some suggestions to fix it.
drgeoff:
Possibly this has nothing to do with your OBi, your router, your ISP.
Log in to your voip.ms account and check the call processing configuration. I don't use voip.ms so cannot direct you to specific things to check there.
Taoman:
Quote from: Tern2 on September 06, 2019, 12:11:12 pm
Has anyone else had this issue and could provide some suggestions to fix it.
Check CallerID Filtering to make sure you don't have an entry for that number.
Check Phone Book to make sure that Contact number isn't a member of a different group that is configured to go straight to voicemail.
Those are the only two possibilities I can think of......unless you have multiple DIDs and your friend is calling a different DID?
Tern2:
Thank you for your suggestions. I have double checked the phonebook and callerid. Is it possible that all of a sudden the Bell Canada line does not want to communicate with VOIP.MS?
The only other option I have is to do a factory reset which is a last resort.
Taoman:
Quote from: Tern2 on September 07, 2019, 05:50:13 am
Thank you for your suggestions. I have double checked the phonebook and callerid. Is it possible that all of a sudden the Bell Canada line does not want to communicate with VOIP.MS?
The only other option I have is to do a factory reset which is a last resort.
I would try:
Remove that number from your VoIP.ms phone book.
Make a CallerID filter entry for that number and route it to a System error message (not voicemail).
Did that make any difference?
Before doing a factory reset I would download Phonerlite and install it on your computer and configure it for your VoIP.ms account. It's free and simple to do.
Then have your friend call again and see if you get different results. I don't see how it could be your OBi device unless you made a specific config change for that number (or range of numbers) in your X_InboundCallRoute.
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