One specfic number goes directly to voicemail
Taoman:
Quote from: Tern2 on September 09, 2019, 11:01:21 am
I changed the callerid filtering to the SIP/IAX choice and my friend now gets the message ' we are not available
I assume he's getting that error message because you didn't set up failover options in the CallerID filter. If you were to go back into the CallerID filter and select Show failover options and selected voicemail for "Routing if unreachable" it would act as before and go straight to voicemail.
It "appears" as if the OBi is the issue somehow. Have you done ANY configuration changes on your OBi other than just setting up the SP for VoIP.ms?
Can you post your X_InboundCallRoute for your VoIP.ms configuration?
You would need to go into Advanced/Expert configuration and navigate to:
Voice Services-->SP1 Service (assuming VoIP.ms is on SP1)-->X_InboundCallRoute
Tern2:
I use Google Voice for outgoing and use VOIP.MS for incoming. I have OBi202 and use two phones.
SP1 is Google Voice and SP2 is VOIP.MS. Attached is picture of settings.
Taoman:
I'm out of ideas. To confirm the problem is actually with the OBi device I would download Phonerlite and configure it on your computer for VoIP.ms. It's free and simple to configure.
If it works with Phonerlite that would at least confirm your OBi is the issue.
Anyone else have any ideas?
Tern2:
Thanks for your help. I am going to do a factory reset of the Obi device and see what happens. Will report when finished.
drgeoff:
Your OBi cannot cause anything different to happen to calls from that one number unless it "sees" that a call is from that number. It can only "see" the number if the call attempt reaches it. You do not appear to have followed my advice to look at the Call History stored on your OBi.
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