One specfic number goes directly to voicemail
drgeoff:
Quote from: Tern2 on September 07, 2019, 05:50:13 am
Thank you for your suggestions. I have double checked the phonebook and callerid. Is it possible that all of a sudden the Bell Canada line does not want to communicate with VOIP.MS?
The only other option I have is to do a factory reset which is a last resort.
It is unlikely that your OBi is causing this and doing a factory reset is probably going to result in nothing except the effort to reconfigure. You can check whether the call attempt is reaching your OBi.
Dial ***0. After the voice prompt dial 30# then follow the prompts to enter a new value of 1. When complete, hang up. That will have enabled access to the onboard web server.
Dial ***1 and note the IP address read out to you. Put that address in your browser and log in with username admin and default password admin or whatever if you have changed it. Click on Status, then on Call History. Call History holds the last 200 calls, most recent at the top of the first page. If you don't see the calls from your friend's number in between other calls that succeeded, then they are not being sent from voip.ms and no amount of resetting or fiddling with your OBi's settings or your router's settings is going to fix that.
Does voip.ms have a similar log of incoming calls?
Tern2:
Again thank you for your suggestions.
I deleted the number from my phonebook and had the same result. I put them back in and had the same result.
In VOIP.MS I can see the call logs and I can see they are getting through but are going directly to voicemail.
I went through all the setting again looking for that particular number. I do not use an special setting, sub accounts, forwarding etc. I never went into setting in OBI202 since I originally set it up. The only reason I go into VOIP.MS is to add people to phonebook and to check my balance.
If it was everyone that went to voicemail I can understand but not just one number. It is the person I contact the most which makes this worse.
My provider is out of suggestions.
drgeoff:
Read https://wiki.voip.ms/article/CallerID_Filtering#Caller_ID_Names_considered_as_.27Anonymous.27 Any reason those calls might be considered Anonymous?
Tern2:
I did check the anonymous setting.
I have set this in filtering and will see what happens. I will report back.
"Make a CallerID filter entry for that number and route it to a System error message (not voicemail).
Did that make any difference?"
Tern2:
I set the caller ID filtering to busy and that is exactly what happened when the tried to call. I switched it back to no filter on that number and when to directly to voicemail.
With this information does anyone have any other suggestions.
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