Suddenly out outgoing calls on our connected handset returns:
QuoteThe number you dialed has not received a response from the service provider
Tried resetting with no luck
I have managed to get the dashboard open and it shows:
QuoteMy OBi Devices OBi Number Speed Dial Status
BUSINESS 200 ### ### 2 Offline
SP1 not configured (and greyed out)
SP@ not configured (and greyed out)
SOFTPHONE 290 ### ### 1 (a black dot here-maybe offline indicator?)
(I clicked on device configuration and it showed: "The OBi100 and OBi110 has reached it's end of life (EOL) status and are no longer supported. Please upgrade to a more recent OBi device to receive support.")
First issue is that neither of the above two "Obi Numbers" match the Obi Number on my Obi200. I previously had an Obi110 and replaced it with an Obi200, so there is a possibility that somehow I signed into an earlier account which was configured for the 110?
Anyway I tried to add the 200 as another device, dialed the **5 #### and it seemed to set up as the dashboard now shows"
QuoteMy OBi Devices OBi Number Speed Dial Status
Obi200 correct obi # 3 2 Offline
SP1 Google Voice Connect Failed: 403 Forbidden
(all this now above the information entered at the top)
and attempted calls out yield same message as at the beginning above
So, with apology as I am not very techy, I am now stalled and humbly seek assistance. TIA
