Obi200 - No Dial Tone - Tried Support - Two Tickets Submitted & No Response
ShazamInForum:
Hi Gate, we (Forum) can help you further...
Sign back into your account (www.obitalk.com), give us the screenshot for the phone port status and we can tell you if your phone port is fried. When signed into OBiTALK:
Select OBi number 510 XXX XXX for Device Configuration page
Select the OBi Expert Configuration blue button
Click OK
Click Enter OBi Expert blue button
To Status > to PHONE Status
drgeoff:
Quote from: ShazamInForum on September 17, 2019, 01:27:54 pm
Hi Gate, we (Forum) can help you further...
Sign back into your account (www.obitalk.com), give us the screenshot for the phone port status and we can tell you if your phone port is fried. When signed into OBiTALK:
Select OBi number 510 XXX XXX for Device Configuration page
Select the OBi Expert Configuration blue button
Click OK
Click Enter OBi Expert blue button
To Status > to PHONE Status
@ShazamInForum
It is always a good idea to read all preceding posts in a thread before jumping in with both feet.
See my "acid test" post above and Gate's response.
Gate:
Hi everyone and Prof Tec in particular,
I know it has been some time, but I wanted to thank you and others who genuinely tried to help out and put in their 2 cents on this. Maybe the thread will be of some assistance to the community in the future.
The posts here speak for themselves but the quick summary, advice, and conclusion I can offer given my situation would be to expect slow response times (as in weeks). Maybe this will change in the future, or hopefully, be different for you. In the end, they did eventually respond and replaced the unit. Remember, I was still within warranty and receiving Premium support.
Longer version...
I took Prof Tec's advice and tried to contact Poly directly regarding Obi support...if you go to their site though, it just winds up bouncing you back to the original Obi tech support option to open a ticket again. So, at that point, I was just completely frustrated and gave up.
About a week later, I did receive a response to the ticket I opened, and about a week after that, I received my replacement unit. The whole thing took over a month or so to be resolved. Now I have the replacement unit as a backup to the new one I bought.
All other advice regarding protecting your unit is good etc. I don't want to take away from that...but fluke things can happen and the issue for me was really what to expect or not and how soon I could get back up and running.
Now you know...and knowing is half the battle...GI Joe.
CALYTA:
Quote from: SteveInWA on September 13, 2019, 05:22:33 pm
That was a particularly defensive reply to my explanation of what happened. Dickering about the meaning of "generally" is moot filezilla uc browser rufus. The device got fried. I don't see the need to quantify which of the hundreds of thousands of consumer electronics devices will or will not offer warranty replacements for "acts of God" or acts of user carelessness.
And, as this is a user-to-user help forum not moderated or replied-to by Poly, I have no interest in defending their lack of responsiveness.
I'd like to send it in for a replacement or repair. It's been like pulling teeth to get a response. Because so much time has passed and I needed a working unit I was forced to purchase another OBI 200. This one is working fine and as expected, however, I want to fix my original unit or have it replaced as a backup in case this situation should arise again. From my understanding, I am still within the warranty period to do so and receiving "premium" support for the first year of purchase.
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