Obi110 network connection problem
thaison:
i just got this device and got the same problem. the status is always in Acquiring Service. It gets an ip number but no cant seem to log into the obihai network. calling **9222222222 only gets me "no service available". i've reset the device many times and even plug the device directly into modem. What else needs to be done?
RonR:
Quote from: thaison on February 22, 2012, 03:11:38 pm
calling **9222222222 only gets me "no service available".
An OBi straight out of the box which is unconfigured (i.e. at factory defaults), with a working Internet connection, should be able to reach the echo test server by dialing **9 222 222 222.
Try logging into the OBi (username/password = admin/admin) at the IP address returned by dialing ***1. Look at the OBiTALK Service Status displayed at the bottom of the Main Status page that should come up. The status should be : Normal (User Mode)
thaison:
i've looked and reseted again but still getting the acquiring service. i'm able to log in and see an ip, and i've even updated it. not sure what else to do but return it.
thaison:
Parameter Name Value
Status Acquiring Service
CallState 0 Active Calls
that is what i'm getting on the status page
RonR:
It's highly unlikely your OBi is defective since you can access it from your web broswer. For some reason, the OBi is not making it to the Internet through your router.
Temporarily bypass the router by connecting the OBi directly to the modem. Power-cycle both the OBi and the modem after making the direct connection. Then try calling the echo test server at **9 222 222 222.
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