SIP OFFLINE ALERT 3x in 24 hours
JohnNW:
I have had the OBI200 for a little over a year and it mostly works fine. Sometimes maybe once in 1 or 2 months it will go offline and need a power cycle. I have now received the email with subject line "SIP OFFLINE ALERT" three different times in the last 24 hours. I'm not complaining about the email itself, that is not the problem. My OBI200 actually has been going offline, and that is the problem.
My internet service has been stable recently and everything else on my network continues to work as expected. When I power-cycle the OBI200, it works again. How do I troubleshoot this? I can login to the web interface on my OBI200 but it is not clear what has gone wrong. I notice the center LED (network activity) light on the device is always flickering, slightly irregularly, indicating constant network traffic even though there is no phone activity. The other two lights (power and phone icon) are always solid green.
Note: On the "Device Admin" tab I can change the admin password from the 'admin' default, but when the unit is rebooted the original default password is back again. Is this intended behavior? Do I have the right firmware?
On the "System Status" tab in the web interface it says among other things:
ModelName OBi200
HardwareVersion 1.4
SoftwareVersion 3.2.2 (Build: 5898EX)
Thanks for any assistance!
drgeoff:
The later 5921 version firmware and how to load it are available from the firmware section of these forums. Though I would not count on it resolving your issue.
azrobert:
Try turning on Keep Alive. It's found under SPx Service. Just check the box. Do this from OBi Expert.
You can't change the PW via local interface, OBiTalk will overlay it. Click on the gear icon from the OBiTalk dashboard. It's the Webpage Admin PW.
JohnNW:
Thanks for the note about configuring via OBiTALK, which I didn't realize I was supposed to do. I see on obitalk.com/obinet/pg/obhdev/config/... after going through OBi Dashboard / Gear Icon/ Device Configuration / OBi Expert Configuration / Enter OBi Expert / Voice Services / SP1 Service there is a long list of items including "X_KeepAliveEnable" and that box is checked in the ObiTALK Settings column, although the "value" column box is checked but greyed out, and there is a red exclamation mark next to that box. Don't know what any of that really means.
azrobert:
It looks like your service provider is GV. Keep Alive is automatically enabled during the GV setup, so this isn't your problem.
FYI, to update a setting you have to uncheck the OBiTalk box. If the setting is at default, the Device Default box will become checked. Uncheck that box. Now you will be able to modify the setting.
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