There is no service available

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Oyiwaa:
Hello,

[[ sorry for cross-posting]]

I have been user of Obi110 for about 4 months.  The device worked fine until about 3 weeks ago.
After a power disruption, my phone would no longer work.  Whenever I tried to place a call, I get the message:
"There is no service available"

My Obi Dashboard looks like the picture attached. Obviously, it shows that the device is offline.

Here is what I can establish so far:

-- I am able to ping Obi's ip address and get replies.
-- I can go to the web configuration using Obi's ip address.
-- I followed all recommended remedies here, including dialing **9 333 333 333. I receive the same message.
-- On ObiTalk portal, I tried re-adding the device, and was unsuccessful.  It reports that the device cannot communicate with the network. But the ip address works, and does respond to pings.
-- I tried resetting the service to defaults, and reconfiguring it, and that didn't help either.

So, I am utterly stumped:  what do I need to do again?

thanks for any help you can offer.

Rgds, OY

ShermanObi:
This screen shot indicates no device has been added to this OBiTALK account.

Please use the Add Device link on the left-side menu of the OBiTALK Dashboard and see about adding your device.  If you require additional assistance please request by filling out this form (link).

QBZappy:
ShermanObi,

An issue tracking system. Nice. That should put to rest some of those loose ends that fall through the cracks because they become forgotten.

Oyiwaa:
Thanks ...  I tried to add the device, but it timed-out and wouldn't communicate with the internet. 

I also tried to fill-out the "support ticket form" and got this error: 

--> OBi No is wrong for the corresponding Product Type, please correct it.

I would appreciate your help.

Rgds, Oy


Quote from: ShermanObi on September 30, 2011, 03:33:54 pm

This screen shot indicates no device has been added to this OBiTALK account.

Please use the Add Device link on the left-side menu of the OBiTALK Dashboard and see about adding your device.  If you require additional assistance please request by filling out this form (link).

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