Obi202 2nd Line Can't Receive Incoming GV Call
SteveInWA:
Well, you didn't confirm that you unplugged the unit and tested, but I'll move on.
You didn't explicitly state how you are connecting the OBi device to the router -- via an Ethernet cable, or over WiFi. Which is it?
There were some un-resolved issues with Google mesh routers not working with Google Voice (how ironic). Can you take the device somewhere else, that has a different router?
MichelWelding:
Quote from: SteveInWA on October 16, 2019, 02:38:19 pm
Well, you didn't confirm that you unplugged the unit and tested, but I'll move on.
You didn't explicitly state how you are connecting the OBi device to the router -- via an Ethernet cable, or over WiFi. Which is it?
There were some un-resolved issues with Google mesh routers not working with Google Voice (how ironic). Can you take the device somewhere else, that has a different router?
Yes Sir, unplugged and tested. Obi is connected through Ethernet to a switch that is connected to the Google Mesh (only 1).
Yes Sir, I can take it somewhere else to test. What I find mind boggling is that there's 2 GV #'s attached to the Obi, one works flawless as it should. No issues whatsoever. I can delete, remove and add and every time it works regardless of SP1 or SP2 or SP3. The other # will NOT work no matter what I do.....?
Will take somewhere else to test and report back, thanks for the suggestion.
SteveInWA:
You have a good point, about one number working, but the other doesn't work. I can't explain it at this time, but after you try it elsewhere, we can move ahead to more troubleshooting tests.
MichelWelding:
Quote from: SteveInWA on October 17, 2019, 01:39:37 pm
You have a good point, about one number working, but the other doesn't work. I can't explain it at this time, but after you try it elsewhere, we can move ahead to more troubleshooting tests.
Tried it tonight at my house. Plugged it in, waited for a bit for everything to boot up, called both #'s and same deal:(
One works....one doesn't. To an extent, this is driving me mad, lol
I really appreciate everyone's time / suggestions / help though.
SteveInWA:
It is very difficult to troubleshoot this, without seeing your OBiTALK and Google Voice configurations.
Here's my suggestion: on the Google/Gmail account that holds the Google Voice number that isn't working with the OBi, change the password temporarily. PM me the Gmail address and password. I will provision it on my spare 202 and tell you what happens. I almost never make this offer, but I think this is the fastest way to sort this out.
A good question is: can you trust me with your password? If it helps, I'm the leading Product Expert on the official Google Voice help community forum, with over a decade of supporting users, and over 50,000 posts. If it turns out that there is something actually wrong with this account, I can work with you to escalate it to Google Voice engineering.
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