Hi All,
I've been using an OBi1032 for a little over a year now. No problems whatsoever until this morning. The phone is connected to a switch using an ethernet cable but is not connecting to the network. It does not display an IP address in the settings menu and doesn't give me an IP address when I call for one. Currently, the phone has an orange light to the right of the "back" button lit and an icon on the top of the screen that shows a red X over the LAN symbol.
I have tried the following to no avail:
- Unplug the power cable and ethernet cable, wait and plug them back in
- Unplug the router, switch, ethernet cable, wait for them to reset and plug them back in
- factory reset
- an echo test call by pressing **9 222 222 222 - receive the three beeps "call cannot be completed" sound.
- FW update through phone - it says Firmware update not available - probably because it's not connecting to outside internet.
- tried switching ethernet port on switch and using a different ethernet cable
- did a google voice test call from my wife's phone to my cell phone - call worked perfectly. GV is still 100% operational.
I don't know what to do at this point. Nothing has changed in my internet setup. Every other internet-connected device - wired and wireless - is receiving an internet connection properly.
If anyone has any ideas, I'd love to hear them. I'm at a loss and am basically at the point of just buying a new phone and tossing this one.
Thank you!