Unable to open new Support Request for OBi312

[Toro]

I purchased an OBi312 three weeks ago and registered it on ObiTalk. It configured correctly and worked perfectly for 10 days. Unfortunately it has suffered a mortal failure. Its operation degraded over 6 or 7 days, and it now won't reset via the paper clip. It's not seen on the network, and I cannot connect to it via the browser. (I also have an OBi212 which I've returned to service in place of the faulty OBi312.)

I attempted to open a new support request form, but cannot do so as the OBi312 device is not shown in the drop-down product list, and the support request form errors out when I attempt to send it saying the 9-digit OBi number does not match the selected model!

I contacted the San Jose phone number (408 890 6000), but was requested to open the support request form on ObiTalk, which I'm unable to do.

Could you please advise how/where I can submit the failure report on the faulty OBi312.
Thanks

[Lavarock7]

I would open a ticket as a 212 and in comments say it is a 312 but was not a choice.

Someone will direct the ticket I would hope.

[Toro]

Thank you for your suggestion.

I've submitted it as my OBi212 device and asked for the support request to be transferred to the OBi312 team.
We've since opened up communication channels and resolution is underway.

With my thanks to you.